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General Interest
  
Frequently Asked Questions
 Q: Are you a member of Better Business Bureau?
  A: Yes, 24diamonds, Inc. is a proud member of Better Business Bureau.
 Q: Do you offer any certificates with your diamond jewelry?
  A: A Certificate of Authenticity, issued by the Universal Gemological Lab (UGL), serves as verification of item diamonds quality is included with most of our jewelry items. Please check the actual listing for more information.
 Q: Is your listing price final? Can I send you my best offer?
  A: If you see a "Make Offer" button in the listing, feel free to submit your best offer. If there is a "Buy It Now" button only - sorry, we will not accept any offers for this item.
 Q: I want to see your merchandise a person, do you have a showroom available?
  A: Sorry, we do not provide a local pick-up and do not have a showroom available. For security reasons (in order to have all tracking information) we ship items only. There are no exceptions, sorry.
 Q: I want to pay cash for the item, can I?
  A: Sorry, we do not accept cash payments. PayPal only.
 Q: Do you re-size rings?
  A: Yes, in most cases we do re-size most of our rings. It is FREE! Please contact us before purchasing for more information if you need a special size (small like 5.00 or large) etc.
 Q: Are your watches 100% authentic?
  A: Selling a counterfeit watch as the genuine article is a violation of federal law. All products sold by 24diamonds4you are guaranteed to be 100% authentic, brand new in the original box, and with a 2 year 24diamonds4you warranty. The warranty covers manufacturing defects & battery replacement if necessary.
 Q: Why buy from 24diamonds4you?
  A: There are at least a few reasons to shop with us: Largest Selection of High-Quality Watches and Jewelry, 100% New & Authentic Products, Great Deals & Discounted Prices, Friendly & Cooperative Customer Service, Individual Shopping Assistance Available, New Arrivals Every Day and so on!
 Q: What If My Order Arrives Damaged?
  A: If your order is to be delivered by UPS, FEDEX or USPS, please examine contents before signing acceptance and recover any package damage if there is some. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.
 Q: What is your return policy?
  A: We are committed to your complete satisfaction! 24diamonds4you sells only brand new unworn watches & jewelry. Therefore, we are able to accept for returns only unworn items in the same condition as they were shipped. We can only refund merchandise that is shipped out back by you within 30 days of the delivery date. We have NO RESTOCKING FEE!
 Q: Do you combine shipping?
  A: Yes, we do combine shipments, so you can SAVE on shipping charges. You will only pay for shipping of 1 item, other ones will be FREE.