At ARK we pride ourselves on providing our customers with high quality equine products. Our Quality Assurance processes are in place to make sure that our products are of a high calibre.
We are however, only human! On rare occasions sometimes things can fall through the cracks. If you receive a product that you have an issue with, please contact us within 72hrs of delivery and before use. We are happy to provide you with a refund or replacement product to the same value should there be a manufacturing fault that does not allow the rug to be used for the purpose it was intended.
We are unable to control how you fit or use any of our products and horses are known to roll, itch, rub, chew snare and at times try to remove their rug. For these reasons, it is the Buyers responsibility to ensure they are satisfied with the quality and fitness of purpose for the products they have purchased prior to using them.
Please check your purchased products are free of any manufacturing defects prior to usage. Failure to do this may result in a return being denied. Please make sure that when you fit your rug for the first time that your horse is free of dirt, mud and grass and is also dry.
We cannot predict any animal’s behaviour. Horses are large animals and are capable of damaging an item in the first few days. We will not honour replacements for any item that has been destroyed after use.
ARK Horse Products does not accept liability for loss, damage, injury or death or consequential loss to any person or animal resulting from the use of or misuse of, or incorrect fitting or failure of any of our products.
Please note that even "waterproof" rugs may not be 100% waterproof in ALL weather conditions. We advise using a waterproofing spray on the rug for added waterproof protection. Rugs should be re-waterproofed every season or after excessive washing in detergent. Horses may also roll on the ground in water or submerge themselves in creeks or dams. No amount of waterproofing will prevent the horse from becoming wet in these cases. We also recommend that a cotton underblanket under the rug be avoided in wet conditions since the cotton can absorb water from the lower edge of the underblanket up under the turnout rug.
ARK products are designed with durability and ease of use in mind. We expect that your ARK product should serve you well and have a good life span.