Return Policy

If for some reason you are not completely satisfied with your purchase, Australian Bridal and Wedding Depot will gladly exchange or refund the item for you.

• Refunds will be at our discretion if the item is not faulty.  If your item is damaged please contact us for information in regards to the return.
• All Refunds will be in the form of a cheque or paypal reversal, we do not refund by any other method
• If items are missing from your package we will refund you immediately via paypal or cheque once packing documents have been checked. We no longer resend items out that are missing from packages.

• All refunds are subject to a 15% administration fee to cover fees associated with the transaction on ebay unless the goods are faulty or the transaction fees can be recovered from ebay.
• Non-refundable items are: (personalized items, food substances and clothing items such as veils or tiaras).   
• Returnable items must be received back to us within 14 days from the date your order was delivered.   Anything received outside of this time period will not be accepted.
• Returned items must be received in their original packaging (ie postage box & inner packaging) and in perfect condition with any tag/wrappings still intact and unopened.  Any items not returned to us in original mail packaging with intact and unopened inner packaging will be returned to you.
• Return shipping charges for change of mind are the responsibility of the customer.
• Shipping costs will not be refunded unless product is faulty. 

When returning a parcel to us you need to include the following information in the package.

Ebay username:

Item Number:

Date of Purchase:

Bank Account Name:

BSB Number:

Account Number:

Or

Paypal email address

Please email us with in 3 days of receipt of an item if anything in your package is damaged.