Australian Bridal and Wedding Depot Store Policies
The following outlines our store policies, if you are not happy with any of the policies listed below we would advise that you do not make any purchases from us as we will not make any exceptions to the comments below.
Once you have purchased from our ebay listings you have agreed to our terms and conditions
Policies
Correspondence – Please make sure all emails, payments, etc includes your ebay user name . Without this information we may not be able to find your order or answer your question.
Email – We respond to all emails within 24hrs if you do not hear from us please check you spam folder. We do not send messages via ebay messages. If you do not have the correct email address loaded in ebay you will not get the reply from us as we reply to the ebay generated email that will go directly to your personal mail account. Please make sure you address is correct as this is a requirement of being registered ebay.
Feedback – If you are unhappy in any way please make contact with us before leaving feedback. Any neutral or negative feedback will be replied to with neutral or negative if you have not contacted us first.
Phone Calls – All ebay sales are handled via emails. We do not give out our phone number or accept call in regards to ebay sale. Please do not call or request that we call you. Send us an email clearly explaining your concerns or requirements.
Colours – Colours listed are pictured to the best of our ability. Items are as pictured, it may not match colours from other vendors or your own definition. Please make sure the item in the photo is the colour shade you need. Different items of the same colour (periwinkle, burgundy, lavender, etc.) might not match exactly across our full range. This is because they are made from different materials & different manufactures.
In addition to this different dye batches do occur within the same items when we receive new stock. We advise that you need to purchase the full amount that you require all at the same time to avoid any dye batch issues
Payments – Please use the following link to view our payment term and conditions http://stores.ebay.com.au/Australian-Bridal-and-Wedding-Depot/Payment-Information.html.
Postage - All payment must be received physically before item is shipped. Please use the following link to view our postage terms and conditions. http://stores.ebay.com.au/Australian-Bridal-and-Wedding-Depot/Postage-Information.html
Delivery Times – We are not responsible for delivery times once the parcel has been dispatch. If you have any concerns you will need to contact Aus Post Direct. Please note that if an items state that a specific delivery time is requires eg personalised item, that time is stated for a reason. We cannot guarantee you will receive your items inside of this time frame.
Pictures– We try to the best of our ability to get the most accurate picture of the item on auction. However, due to lighting & technical issues, some colours may be slightly off.
CAN I CANCEL MY BID? - E-bay controls the rules for cancelling bids. Search E-bay's help section for information on this topic. We abide by the rules established by E-bay.
CAN I CANCEL MY ORDER? – Ended Auction/Buy Now’s are Not Cancellable. This is eBay’s Rule, not ours. Please think carefully and ask question before you make the purchase
DAMAGE IN TRANSIT – All parcels are covered by insurance for the content. If an item is broken in transit we only refund you for the cost of the broken item we will not send replacements out. If you would like a replacement you will need to pay additional postage.
Missing items - If items are missing or incorrectly packed in your order then our policies state that you will receive a refund for those items. We do not send the missing items due to the high postage costs. When posting over 200 parcel a day mistakes can happen from time to time
Returned Packages - Reshipment costs will be due if package is returned to us for an invalid address.
Address - Please review during checkout. Addresses that are emailed to us will not be used under any circumstance.
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