Bread Crumb Link

Curtains and bedding direct to you. We've got you covered.

03 8401 4644

FAQ Frequently Asked Questions

(Q) How long will it take for my goods to arrive?
(A) Delivery times vary depending where you are located, below is an estimate:

1 - 2 working days (Melbourne, Sydney, ACT, Adelaide)
1 - 4 working days (Regional NSW, Regional VIC)
2 - 3 working days (Brisbane, Gold Coast, Regional South Australia)
3 - 6 working days (Regional QLD, Tasmania)
5 - 9 working days (Western Australia)
6 - 14 working days (Northern Territory)

Orders are shipped Mon-Fri within 2 days of cleared payment. Most are shipped within 1 day.

(Q) Do you have a website?
(A) Yes we do. It is www.actionqueen.com.au
(Q) Can I pick up please?
(A) Sorry we don't offer pickup.
(Q) How much is postage?
(A) Combined postage is $10 to any Australian postcode plus we include free postal insurance. We are confident this is the best postage offer available.
(Q) Can you send my order with registered post I am willing to pay extra?
(A) All orders automatically come with free postal insurance, no extra charge.
(Q) Can you send my order with express post I am willing to pay extra?
(A) We don't offer express post as we are on postal contract for receipted post.  The Australia Post van pick up our mail daily. No ordinary post office is involved in this process. Once the mail is picked up it goes directly to an Australia Post Business Centre and it is distributed out from there.
(Q) Are the products you sell good quality ?
(A) Yes. As you will see we stock well known brands and our goods come from the same manufacturers that the major department stores use.
(Q) Can you send me a tax invoice with the order?
(A) Yes! all orders automatically come with a tax invoice (GST included).
(Q) What is your refund policy?
(A) As per Australian Consumer Law
(Q) What if the colour is not right for me ?
(A) We recommend you obtain a fabric sample where available before deciding on your purchase. If no sample is available and you need an exact shade for your decor - then buying from a retail store in person may be what you need to do, to ensure you get precisely what you are looking for.
(Q) What condition is the item in?
(A)  Brand new
(Q) Have you received my payment?
(A) All customers are notified by email when we receive payment. Our priority is to pack orders and get them out the door. As we print your order we send you a payment received email. Please check your email inbox message and your spam folder before emailing us. It is best to wait a reasonable timeframe before you ask whether we have your payment. This helps us to process orders quickly rather than spending time answering additional emails. Your patience is appreciated.
(Q) What happens if I am not home when my parcel arrives?
(A) If you are not home a card should be left for you by Australia Post, so that your parcel is stored at your local post office for safe pick up.
(Q) What if I don’t receive a card in the post?
(A) In the rare instance, that a card is not left or lost, you can check if your local post office has a “receipted post” parcel waiting for you, if yes, take photo identification to prove it is you. You can also email or ring (03) 8401-4644  to advise your parcel has not yet arrived so that we can do the follow up on your behalf.
(Q) Will you inform me when you receive my payment?
(A) Payments can come through at any time of day or night. We check the account daily, and we notify you via email that your payment has been received and your order sent.
(Q) How long have I got to pay for my order?
(A) We offer 3 days to pay unless otherwise stated.  If you need an extension please let us know before you buy.
(Q) Which method of payment do you prefer?
(A) Any of the ones that we offer, which are bank deposit, money order, cheque and paypal.

























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