(Q)
How long will it take for my goods to arrive?
(A) Delivery times
vary depending where you are located, below is an estimate:
1 - 2 working days (Melbourne, Sydney, ACT, Adelaide)
1 - 4 working days (Regional NSW, Regional VIC)
2 - 3 working days (Brisbane, Gold Coast, Regional South Australia)
3 - 6 working days (Regional QLD, Tasmania)
5 - 9 working days (Western Australia)
6 - 28 working days (Northern Territory)
Orders are shipped Mon-Fri within 48 hours of cleared payment.
|
(Q) Do you have a website?
(A) Yes we do. It is www.actionqueen.com.au |
(Q)
Can I pick up please?
(A) Sorry we don't offer pickup. |
(Q)
How much is postage?
(A) Combined postage is $10 to any Australian postcode plus we include
free postal insurance. We are confident this is the best postage offer
available. |
(Q)
Can you send my order with registered post I am willing to pay extra?
(A) All orders automatically come with free postal insurance, no extra
charge. |
(Q) Can you send my order
with express post I am willing to pay extra?
(A)
We don't offer express post as we are on postal contract for receipted
post. The Australia Post van pick up our mail daily. No
ordinary post office is involved in this process. Once the
mail is picked up it goes directly to an Australia Post
Business Centre and it is distributed out from there.
|
(Q)
Are the products you sell good quality ?
(A) Yes. As you will see we stock well known brands and our goods come
from the same manufacturers that the major department stores use. |
(Q)
Can you send me a tax invoice with
the order?
(A) Yes! all orders automatically come with a tax invoice (GST
included). |
(Q)
What is your refund policy?
(A) As per Australian Consumer Law |
(Q)
What if the colour is not right for me ?
(A)
We recommend you
obtain a
fabric sample where available before deciding on your purchase. If no
sample is available and you need an exact shade for your decor - then
buying from a retail store in person may be what you need to do, to
ensure you get precisely what you are looking for.
|
(Q)
What condition is the item in?
(A) Brand new |
(Q)
Have you received my payment?
(A)
All customers are notified by email when we receive payment. Our
priority is to pack orders and get them out the door. As we print your
order we send you a payment received email. Please check your email
inbox message and your spam folder before emailing us. It is best to
wait a reasonable timeframe before you ask whether we have your
payment. This helps us to process orders quickly rather than spending
time answering additional emails. Your patience is appreciated.
|
(Q)
What happens if I am not home when
my parcel arrives?
(A) If you are not home a card should be left for you by Australia
Post, so that your parcel is stored at your local post office
for safe
pick up. |
(Q)
What if I don’t receive a
card in the post?
(A)
In the rare instance, that a card is not left or lost,
you can check if your local post office has a “receipted
post” parcel waiting for you, if yes, take photo
identification
to prove it is you. You can also email or ring (03) 8401-4644
to
advise your parcel has not yet arrived so that we can do the follow up
on your behalf.
|
(Q)
Will you inform me when you
receive my payment?
(A) Payments can come through at any time of day or night. We check the
account daily, and we notify you via email that your payment has been
received and your order sent. |
(Q)
How long have I got to pay for my
order?
(A) We offer 3 days to pay unless otherwise stated.
If you need an extension please
let
us know before you buy. |
(Q)
Which method of payment do you
prefer?
(A) Any of the ones that we offer, which are bank deposit, money order,
cheque and paypal. |
03 8401 4644
) 
