If you are not satisfied with your purchase return it within 30 days, or if the product is faulty, simply return the product to our online team, along with a proof of purchase, for a full refund or exchange.
Please choose carefully when selecting quilts, underblankets and pillows, as there is no exchange on these items due to health reasons, unless the product is faulty.
For free returns, contact our online team on 1300 783 005 to log your return and receive our Reply Paid account number. Then, simply post the item by return mail with your invoice or receipt to our online store team at:
- Adairs Online Returns
- 2 International Court
- Caribbean Business Park
- Scoresby VIC 3179
Upon receipt of your return, we will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process and notification will be by email.
In Store Returns
Your product can also be returned to any Adairs or Adairs Kids store with a copy of your receipt, if this is more convenient for you. Returns done in store can be processed immediately.
Please note that we cannot make changes to an order or transaction once payment has been processed and the order has been closed.
The above policy is not intended to override or limit your statutory rights in any way.