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Frequently Asked Questions

General Questions

Do you offer local pickup or try before buy?

No, we are online business only, pickup or try on is not available.

Can I contact you by phone?

In order to service you better and reply all your question promptly, please contact us through email. Therefore we can carefully look into any situation instead of rush out any decision through the phone. It also helps us to maintain a good business management.

I have a retail shop and would like buy wholesale from you. Is this possible?

Yes, please email us your business information by following "wholesale account" link. We will email you back with more details.

Postage and Delivery

I did not receive order update email, did you send my order?

Your order is always sent out immediately. The email update is sent to you automatically by eBay system once order is processed. It can be many reasons that you did not see the email updates, but you can always check the order status from "purchase history" under "My eBay" in your eBay account, the order update is listed where your purchase is.

I need it in urgent, do you offer express post?

Yes, you can select the post method during the checkout. After you click "Pay Now", you can see the post method field at the next screen, you just change it to express post instead of default regular post. You can always email us if any problem.

How many days needed to receive my purchase?

All listing is in stock item and can be sent out as soon as payment is cleared. And payment cleared before 2pm is guaranteed to be sent out at the same day (excluding public holiday and weekend). The delivery time depends on your location and post method. There are 2 post methods you can select: Standard regular post and express post. Standard regular post does not guarantee the time frame, it can be used when you donot need the item in urgent. The times for regular mail should be about 1 week to most of areas. Express post is faster and is treated as priority mail, the time is about 1-3 business days. It may takes longer if you are in rural area.

Can you guarantee the delivery on time?

Your order is guaranteed to be sent out asap, it should reaches you in a reasonable delivery time. However we can never guarantee on any single delivery as the post delay can happen. If you think you need the delivery in urgent, the it is your decision whether you want to place the order or whether you need a express post to speed up the delivery.

Do you combine shipping cost?

Yes, the combined postage is calculated automatically when you pay for your purchases together. Use "Add to cart" button is an easy way to do it. You can also email us for combined invoice if any problem. "Add to cart" function is not available in eBay application in handhold devices.

How to purchase multiple items into one order?

Yes, you can simply add your purchases to the cart using "add to cart" button. Click "cart" icon on top right corner of the screen to checkout. "Add to cart" function is not available in eBay application in handhold devices.

Do you refund overpiad postage?

If your purchases can not be combined due to other reasons, I suggest you contact us for combined invoice before making the payment. In a case that you paid your order in separate transactions, overpaid postage can be refunded but deducted 10% eBay charges as it is not refundable.

Payment & Refund

How can I pay for my order?

You can pay by PayPal, Cheque, bank deposit or online banking.
PayPal is only payment option for international buyer.
Australia Buyers using bank deposit will find detail bank information in check out.
Payment must be received within 8 days, eBay system will open an unpaid dispute in 8 days; an unpaid strike will be placed in next 4 days.

What is your return/refund policy?

Please refer to our store policy page for more details.

How long does it take to process the refund?

We aim to refund you as quickly as possible, usually it can be done the same day the return is received.

About The Dress

I am not sure about my size, can I get help or suggestion?

Yes, email us your measurements include bust, under bust, waist and hips, we can give you a suggestion by looking into the dress style you choose.

How to get creases removed from dress?

When the dress is folded and packed in plastic bags and delivery to your door, always take the dress out of the plastic, then either laid flat or hung it up to keep from creasing. The best way to remove the creases is by steam iron, starts with low temperature. Don't worry you will not ruin your dress with a steam iron just be careful never to use a dry one otherwise it may melt the material if it's too hot. If you're not comfortable and are afraid you'll ruin it, then take it to a dry cleaner.