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FAQ: Frequently Asked Questions

 
 

General Question:
Q-1: Can I come to your shop and try on some dresses?
Q-2: What's your store policy? What's the procedure for exchange or return?
Q-3: Can I contact you by phone? What's your postal address?
Q-4: I have a retail shop and would like buy wholesale. Is this possible?
Q-5: How to get creases removed from dress?

About The Dress:
Q-6: I am not sure about my size, can I get help or suggestion?
Q-7: Does your dress size comes smaller or bigger?
Q-9: Can I offer you a price for the dress I am interested?
Q-10: I didn't see my size listed, do you have it?
Q-11: Do you have more dresses available since I need more than what's listed?

About The Auction Item:
Q-13: If I won the auction, can I change the dress to another size or colour?
Q-14: For some reason, I missed the auction item, can I offer you a price for it?
Q-15: Can you list this dress in auction because I really like it?
Q-16: I am not 100% satisfied with the dress I won, can I exchange it to other colour or style?

About Postage & Delivery:
Q-17: How many days needed to receive my purchase?
Q-18: I need the dress by the weekend, can you guarantee I can receive it on time?
Q-19: Do you combine shipping cost?

For International Purchase:
Q-20: How many days needed for international delivery?
Q-21: What size should I purchase in related to the size chart?
Q-22: I am from another country, what will be the total cost in my currency?
Q-23: Why I get charged fee when we receiving the parcel?

 
 

General Question:
Can I come to your shop and try on some dresses?
Sorry, we are online business only and don't have a shop front at this stage. We saved expensive shop rental, wages and other expenses by running this business on the Internet, therefore pass these savings on to the general public. Sorry try-on or pickup is not available.

What's your store policy? What's the procedure for exchange or return?
Yes, you can access our store policy from any page in our eBay store. Or you can access here The Full Version Of Our Store Policy

Can I contact you by phone? What's your postal address?
In order to service you better and reply all your question promptly, please contact us through email. Therefore we can carefully think and look into any situation instead of rush out any decision through the phone. It also helps us to maintain a good business management.

I have a retail shop and would like buy wholesale from you. Is this possible?
Yes, please email us your business information. We will email you back with more details.

How to get creases removed from dress?
We carry stock in large volume, so all dress has to be folded when stored, actually you will see most of online store keep dress in this way. So when the dresses packed in plastic bags and delivery to your door, always take the dress out of the plastic, then either laid flat or hung it up to keep from creasing.
Three things you can do to remove creases:
1). Hang the dress either in a shower when its hot'n steamy to let the creases fall out or hang it from the banister and have a boiling kettle under it (not touching it).
2). Buy a small clothes steamer and run it over the creases.
3). If that doesn't work set your iron on the steam setting and start with lowest temperature. Placing a fine cotton cloth over the dress iron the creases out. remember always press on the wrong side and test the iron on an inconspicuous place first just in case. Don't worry you will not ruin your dress with a steam iron just be careful never to use a dry one otherwise it may melt the material if it's too hot.
4). If you're not comfortable and are afraid you'll ruin it, then take it to a dry cleaners, they will steam press it for you.

About The Dress:
I am not sure about my size, can I get help or suggestion?
Yes, email us your measurement includes bust, under bust, waist and hip sizes; and the dress you are interested. We can give you a suggestion as our best knowledge.

Does your dress size comes smaller or bigger?
There is no such thing dress size comes smaller or bigger. Obviously it won't be a case if we know the dress is too small or too big. Basically all dresses are made according the size chart. There is no standard Australian size. Every store or brand has its own size definition. So don't rely on the size you usually have and only choose the size base on a proper measurement.

Can I offer you a price for the dress I am interested?
Sorry, we don't have any option like "Best Offer" at this stage. All price is as it stated. If you prefer something with a better price, please visit out Auction Items section,you can often find some very good deal through the auction every day.

I didn't see my size listed, do you have it?
Everything listed is in stock items not items "to be made", so some dress or size may appears shortage due to demands. Or it can be a case that the item is just to be re-listed, so it takes a few hours to appear in eBay search result. If you didn't find the size you want, you can always check back another time or email us, I will let you know when it can be stocked.

Do you have more dresses available since I need more than what's listed?
Yes, we always have multiple dress available in stock. Please email us if you didn't find it on the listing, we will confirm our stock availability and email you for the arrangement.

About The Auction Item:
If I won the auction, can I change the dress to another size or colour?
No, what you see is what you bid, you can't change what's in auction. Otherwise it's unfair for other people who involved in it, also we may not have enough stock for other size or colour to be auction as you interested. The option will be stated in item description page if there is any. Please email us if you bid on an item in error, the bid can be revised from our end.

For some reason, I missed the auction item, can I offer you a price?
Sorry, that's what auction about. When it's finished, the item is gone, there is only one winner. If you miss the auction for whatever the reason or you didn't win because $1 not enough, that's too bad. You can only look for another dress or wait for next round. In fact, we can't live on auction price, it's more like a way to exposure our store but not profit. So thanks for your offer but the offer won't be accepted.

Can you list this dress in auction because I really like it?
No, we don't know what will be in auction and we can't list the item in auction on request either; In fact, we can't live on auction price, it's more like a way to exposure our store but not profit. We wish you can find a dress in our auction list and win it in a bargain price, otherwise you can only wait and look for something you like and suits your budget.

I am not 100% satisfied with the dress I won, can I exchange it to other colour or style?
No, auction item can only be returned as store credit, you can't exchange it to other colour or styles. Basically the price you paid is for this item only not others, different item has different valuation when in auction. We will email you about the store credit after the return is received, you can then use this store credit to pay for anything you won in another auction or anything you purchased in our store. Please check our store policy for more details.

About Postage & Delivery:
How many days needed to receive my purchase?
All listing is in stock item and can be sent out as soon as payment is cleared. And payment cleared before 2pm is guaranteed to be sent out at the same day. The delivery time frame depands on your location and post method. There are 2 post method you can select: Standard parcel post and express post. Standard parcel post does not guarantee the time frame, the time frame is in big range, so I can't tell you exactly how many days needed, it can be used when you don't need the item in urgent. Express post is faster and is treated as priority mail, if you are within "Next business day delivery network", then the delivery should only take 1 business day, otherwise most likely 2 days. It can takes longer if you are in rural area. Next Business Day Express Post Delivery Network.
Please note we can't guarantee the delivery time frame neither take responsible for any delivery delay as it's out of our control. So to avoid any disappointment, please prepare everything earlier or at least have a second option just in case.

I need the dress by the weekend, can you guarantee I can receive it on time?
No, We can't guarantee the delivery time simply the delivery is out of our control. Australian Post delivery is usually on time, but delay and accident does happen. We can only guarantee to send out your purchase ASAP after payment is cleared. So when you need a dress in urgent and time is too short, you have to use your own judgment to decide whether the purchase can reach you on time. No body knows the place you live better than you. You can also check Next Business Day Express Post Delivery Network.

Do you combine shipping cost?
Yes, you can combine shipping discounts for all purchases within a 7 days period. When you have finished all your purchase, please processed to checkout; the eBay system will automatically combine all your purchase for you, and also incorporate the applicable postage & handling discount.

For International Purchase:
How many days needed for international delivery?
We can't tell you exactly how many days needed for international shipping. It depends your location, the freight routine, customs clearance and how fast the delivery in your country. Normally the time frame is about 2 weeks. It can be vary from 1 week - 3 weeks.

What size should I purchase in related to the size chart?
We are an Australian company, all listing is in Australian sizes. So you need to find out the australian sizes for your dress. You can find the size you need by comparing Full Size Chart. Please only choose the size base on the proper measurement not the dress size you usually have.

I am from another country, what will be the total cost in my currency?
All listing is in Australian dollar, the price for the dress is as stated with the listing. The postage cost should be displayed properly if your setting is correct. If not, please check the following: There is a section "Postage and Handling" near bottom of the item description page. Change the "country" field to where you are, and click "Update", then you will see the proper postage is now displayed. Furthermore, you can check this International Post Price Guide.
You can then converter total cost in Australian dollar to the currency you want by using third party service, like http://www.gocurrency.com/ according the present exchange rate.

Why I get charged a fee when we receiving the parcel?
You may get charged certain amount of tax and duty for imports. Every country has different tax system and policy. In Australian, we won't get charged any duty if the shipment value is below AU$1000. So if it's important for you, please contact your customs for details. We are not responsible for any tax, duty or handling charge from your customs or post service in your country if there is any.

     
                 
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