Our store policy in return, exchange...
We want you to be satisfied with your purchase. If the dress does not fit or you do not like the item you received, we can offer a refund or exchange with NO QUESTION ASKED (Some items are not refundable due to Australian health regulation).
Items must be in new condition with tag and unworn except for try on purpose. Please email us through eBay messaging system within 3 days of receiving your item if you wish to organise the return/exchange. Our friendly customer service team will guide you through the whole return / exchange process.
Exchanges are subject to stock availability so please email us the item you want to exchange with, so that we can put it on hold for you. Buyer is responsible for all the postage for exchange purpose.
In order to offer exceptional value and competitive prices to our customers, we offer free or discounted postage Australia-wide. If you choose to return your item, the actual postage & other related handling cost is deducted from total refund amount. The postage deduction is also applied for partial purchase refund calculated on proportion. We will advise you the deduction amount in the replying email.
- Faulty items:
All our garments are quality control checked. However if the garment has a Manufacturer defect without our notice or damaged during the post, we will exchange the item for you immediately. We cover all the cost for such exchange, however we do not cover the cost if you choose to have it fixed yourself.
The colour and picture display...
The picture on the listing has been fine turned in order to as close as possible to the actual item. However the colour appearance can still be vary due to different display and lights condition.
If the colour is really important to you, you can email us your postal address, we are happy to send you a small piece of sample material (if available). We are not responsible if the colour is not what you think of under reasonable consideration.
Buying the bridesmaid dresses...
If you are buying the bridesmaid dresses and require all dress is in exactly same colour. It is recommended to purchase them in one lot or in a short period if possible. Sometime the dress colour from different batch can be slightly different. We can only make sure all bridesmaid dress are from same batch when they are purchased together. If in a case different colour of the dress received because you have purchased them in different time, we are happy to assist you for the exchange if available but the buyer are responsible for the postage cost.
Refund, Exchange Procedure:
1). Email us first with your request. We will reply you within 24 hours for arrangement.
2). Post products back to us.
*In the case of exchange, you may also need attach a self-addressed Pre-paid Post Satchel or pre-paid envelop for us to send you the replacement items as buyer is responsible for any postage for exchange purpose.
3). Please also send it with original invoice or leave a note with your eBay User ID as well as any necessary information.
4). We will email you as soon as the return is received, please understand we are not able to track your return parcel, please email us if it has taken longer than expected.