RETURN / EXCHANGE POLICY
We want you to be satisfied with your purchase, but if your item(s) are unsuitable don't worry, we offer a 30 day returns policy (Some items are not refundable due to Australian health regulation).
Return item must be in new original condition. Please email us through eBay messaging system if you wish to organise the return/exchange. Our friendly customer service team will guide you through the whole return / exchange process.
Exchanges are subject to stock availability so please email us the item you want to exchange with, so that we can put it on hold for you. Buyer is responsible for all the postage for exchange purpose.
In order to offer exceptional value and competitive prices to our customers, we offer free or discounted postage Australia-wide. If you choose to return your item, the actual postage & other related handling cost is deducted from total refund amount. The postage deduction is also applied for partial purchase refund calculated on proportion. We will advise you the deduction amount in the replying email.
- Faulty items:
All our garments are quality control checked. However if the garment has a Manufacturer defect without our notice or damaged during the post, we will exchange the item for you immediately. We cover all the cost for such exchange, however we do not cover the cost if you choose to have it fixed yourself.
Refund, Exchange Procedure:
- Email us first with your request. We will reply you within 24 hours for arrangement.
- Return the package to us. In the case of exchange, you may also need attach a self-addressed pre-paid post satchel or envelop for us to send you the replacement item(s) as buyer is responsible for any postage for exchange purpose.
- Please also send it with original invoice or leave a note with your eBay User ID as well as any necessary information.
- Please send to the following returns address:
PO Box 417
- Keep your Certificate of Postage safe, as you may need this in a case of mail lost.
The colour and picture display...
The picture on the listing has been fine turned in order to as close as possible to the actual item. However the colour appearance can still be vary due to different display and lights condition. If the colour is really important to you, you can email us your postal address, we are happy to send you a small piece of sample material (if available). We are not responsible if the colour is not what you think of under reasonable consideration.
Buying the bridesmaid dresses...
If you are buying the bridesmaids dresses, it is recommended to purchase them in one lot or in a short period if possible. Sometime the dress colour from different batch can be slightly different. We can only make sure all bridesmaids dress are from same batch when they are purchased together. If in a case different colour of the dress received because you have purchased them in different time, we are happy to assist you for the exchange if stock is available but the buyer are responsible for the postage cost.
Any Further Queries
If you have any further queries regarding delivery, please contact us at firstname.lastname@example.org, or send us a message via eBay
We will answer your query within 24 hours, most queries will be responded much quicker than this.