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General Interest

 

Delivery Information


Xmas Delivery Deadlines (excl. Cubbies & Beds)

    - METRO MELBOURNE: Wednesday 18th December 2013
    - SYDNEY, ADELAIDE, ACT & REGIONAL VICTORIA: Sunday 16th December 2013
    - BRISBANE, REGIONAL SA & NSW: Thursday 12th December 2013
    - WA, NT, TAS, REGIONAL QLD: Tuesday 10th December 2013

  • We'll endeavor to send your order within 24 hours of receiving cleared payment.

  • There may be a delay for customers paying via Bank Deposit as electronic payments can take between 24-48hrs to clear.
  • All orders require a signature upon delivery
  • Delivery can only occur Monday-Friday during business hours.
  • Unfortunately we have no control over delivery time once your item has left our warehouse however as a guideline please see following table below
 
Australia Wide Schedule

    - Delivery within metro Melbourne: 1 - 2 business days
    - Delivery from Melbourne to other cities and large towns in VIC: 1 - 3 business days
    - Delivery from Melbourne to Capital Cities with SA, NSW, QLD: 3 - 4 business days
    - Delivery from Melbourne to other interstate locations: 4 - 10 business days

If you would like your order in a hurry please add a note to the comments section within your order and we will do our best to dispatch as a priority.

All products (with exception to Cubby Houses and Beds) are dispatched via Australia Post. You can expect to receive an email with delivery tracking number after your order has been dispatched. In the event that you are not home at time of delivery or if Australia Post does not normally deliver parcels to your door, Australia Post will leave a calling card in your mailbox and your order will be left at your nearest post office for collection. Please be sure to quote your Australia Post tracking number and bring along photo ID for collection.

Cubby Houses & Beds are dispatched via Courier and also require a signature for delivery.  All Delivery costs are based on delivery to your front door or ground floor during normal business hours. It is the buyers responsibility to make arrangements to take items at this point. Our Couriers will not deliver to upstairs or lift access locations.

Due to the size of our parcels we only ship within Australia

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