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General Interest

 

General FAQs

** Nb: Cubby House FAQs are located at the bottom of this page**

 

Do you allow pick up?

We do not allow pickup up for individual orders. All purchases made online and via our ebay store MUST be processed and dispatched via our warehouse. Online purchases cannot be collected in store. Selected products are available for purchase from our Melbourne Showroom located at 1 / 1140 Burke Rd Balwyn North VIC 3104. *Please note that applicable showroom prices can be viewed on our Hipkids website. Ebay auction prices are NOT applicable to store over-the-counter purchases. If you require an item urgently and need to pick it up, please ring our showroom on 039859 7316 prior to making your way down to ensure we have the item in stock.


Do you allow physical inspection of goods prior to purchase?

Yes, selected products can be viewed at our Showroom situated at 1 / 1140 Burke Rd Balwyn North VIC 3104. Please refer to our contact us page for opening hours.


Do you offer an assembly service?

Sorry we don’t.


What is the returns/ exchange policy?

Please go to our
terms & conditions page to view our returns/exchange policy


How can I pay for my order?

We accept payment by Direct Bank Deposit and Paypal. Orders will not be dispatched until full payment has been received.

Bank Deposit

Pay for your goods using your own online banking arrangements. Our bank details will be made available at checkout. If you do not currently have the ability to pay via online banking, you may also make a payment in person at any Commonwealth Bank branch.

Paypal

Anyone with an email address can pay for goods online using PayPal. You will be directed to a secure site which is hosted by PayPal - a payment processor. You can then pay via credit card, direct debit, or using your own PayPal funds if you already hold an account.

With Paypal one off payment transactions using your credit card are possible without registering for a PayPal account. Direct Debit payments through payment can take 5 - 7 days for payment to clear, orders are not posted until payment has cleared.


Can I add to or change my existing order?

Adding to or changing your existing order is no problem providing that your order has not already been processed or dispatched. If you would like to add to or change your order you will simply need to email us to arrange.

We will also need to manually adjust the total amount of your order, you may be asked to provide details of your payment method so that we can make the appropriate changes


How do I cancel my order?

We understand that sometimes your situation can change. We are happy to offer a full refund if we have not yet processed or mailed or commenced work on your order and providing a notice of cancellation is received within 24 hours of order placement. Please contact us to arrange cancellation


How do I find out more about a particular product?

Need to know more about a particular product? No problem, just email your query through. We do our best to respond to your emails within 24 hours, except on non-business days where you may need to wait until the next business day for a response. It is important that we hear from you as we also need to know what specific details customers look for. It helps us make the product descriptions on our site more detailed


Will you confirm my order details?

Yes, you will receive confirmation email immediately after your purchase.


Will you inform me when my order is dispatched?

Yes you will receive a dispatch confirmation email to confirm this. Within the email you will also receive a tracking number and link to track your purchased item. If you have not received your parcel within 7 days of placing your order, please contact us via email


Do you Ship Internationally?

We only Ship within Australia. Sorry we are unable to ship to international Countries.


Cubby House FAQs

What are the benefits of buying prefabricated panel cubby houses ?

Prefabricated panel cubbies are easy and quick to assemble. If the supplied assembly instructions are followed the possibility of making a mistake is removed. The actual time spent in assembling the cubby is approximately two hours for 2 people. 


What is included in each Cubby House kit?

Please refer to individual listings to view inclusions with your Cubby.


What is not included in Cubby House Kit?

       - Cubby Floor/Base. We suggest cubby be fixed on a level concrete/paved floor or timber joist floor 
       - Paint
       - Silicon for extra waterproofing 
       - Tools


How is the Cubby House kit packaged?

Our Large Cubby House Kit consists of 10 prefabricated panels which are delivered in 7 large cartons: Please refer to our individual Product Listings for Carton dimensions and weights


Are your cubby houses available for pickup?

Yes they are. Some Cubbies can be picked up from our distribution centre located in the suburb of Sunshine in Melbourne OR Smithfield in Sydney. Address details can be provided when pickup arrangements are made.Please note that not all designs are available in both locations, please contact us for specific details if you would like to collect your Cubby.
When do I have to paint my cubby ?
Even though our cubbies are durable in their natural form,  We recommend painting within the first 3 weeks after assembly. Especially if you reside in North of Australia where the climate can get quite harsh. 


What is your Cubby Houses made from?

Our Cubby houses are made from Fir Wood which is part of the Pine Family.  The wood is attractive, clean, safe to touch and has outstanding weather durability. 


Are your Cubby houses safe?

Our products are designed and constructed to comply with Australian Safety Standards for strength, safety and durability


What is the most important factor when installing the cubby?

To read the instructions before you start and ensure the floor/base is level before you start to erect the Cubby House


If I decide to place my Cubby on timber joist floor can I build the floor myself?

We recommend that if you don’t consider yourself to be a handy person, to employ an experienced carpenter to build the timber floor. We strongly recommend that a marine plywood floor is used on top of the timber joists
 

Can my cubby be dismantled if we sell our house and want to take the cubby with us?

Yes definitely. This is an obvious benefit with prefabricated Cubbies. The panels can be unscrewed, transported to the new location and then reassembled

 How long does it take to get a cubby made and delivered?

Unless noted on our website that we are currently out of stock, immediate delivery is available. Please note though depending on delivery location it can take up to 7-12 business days for Cubby to be delivered to your door