Hip Kids would like you to be completely satisfied with your shopping experience. We want you to rest easy knowing that our products are of the highest quality, in safety, design & fun.
Faulty Or Damaged Items
In the unlikely event that your item is faulty or damaged on delivery, please contact us within 7 days of receipt and Hip Kids must be advised PRIOR to assembly.
Hip Kids will at their discretion replace or repair any part found to be defective in material/workmanship or damaged in transit.
Hip Kids cannot exchange or replace a damaged insured product if assembled. Hip Kids will at their discretion request return of original product should it need to be replaced.
Hip Kids may request photos to view reported damage or fault.
Change Of Mind
If you have changed your mind about the product you have purchased (up to the value of $300), you are welcome to return the product to us and you will be required to cover freight cost back to us. To be eligible for a Credit to be issued, the item must be returned to us in its original condition; unassembled, with labels and original packaging intact, within 14 days of receipt. Once the item is returned and assessed, we will provide you with a credit for the purchase price only, excluding postage. Hip Kids reserve the right to refuse return of a product that does not meet these requirements.
Incorrect Product Received
In the unlikely event that you should receive an incorrect product, please contact us immediately to arrange return and exchange. Returned product must be in original packaging, unused, unassembled and in original condition and will only be re-delivered to the original address, unless otherwise agreed in writing. Hip Kids cannot exchange an incorrect product if assembled.
Important Notice To Customers
All of our wooden and wood derived Products are hand crafted, hand assembled and hand painted. Each item is unique in its finish and minor imperfections may occur. These imperfections are not manufacturing defects.
The paints we use are safe for children and are durable, but will not withstand abnormal abuse. Paint chips can occur, but touch up paints can be made available upon request. Please contact us quoting your order number and full name if you require touch up paints for any of our products.
Use and Maintenance
Products are to be used on Level Surfaces only. Please check assembly at regular intervals and we recommend that you tighten hardware if necessary. If maintenance is not carried out, the product could cease to function properly.
Caution: Adult assembly is required for all products where assembly is required. Hardware often contains small screws with sharp points and unassembled parts should be kept out of reach of small children at all times.
Customer is responsible for carefully inspecting the condition of the product prior to Assembly. Return/exchange cannot be granted after assembly if the product is damaged, incorrectly assembled or not maintained as reasonably necessary