Skip to main content
Popular products
No suggestions.
Hide eBay suggestions
Advanced
Bread Crumb Link
Save this seller|Sign up for Store newsletter

home about us policies favorites contact us
You can pay for your purchase by any of the following methods:

direct deposit
paymate
money order
cheques
paypal
cash

Credit card transactions are processed by Paymate.
  
 



Returns and Refunds Policy


We are committed to providing our customers with quality items. We realize that sometimes things don’t go as expected and goods may have to be returned. If a product is faulty, wrongly described, or different from a sample shown; you are entitled to a full refund or an exchange. If you have changed your mind about a certain product you may be entitled for an exchange.

 

General Returns & Defective Items Policy


If a product you received is faulty, wrongly described, or different from a sample shown; you are entitled to a full refund or an exchange. You must notify us within seven (7) days of delivery. Any such items must be returned to us within fourteen (14) days of delivery. All initial freight charges are paid by you and are which are refundable when the item is received by us and deemed returnable.

How to Request a Refund or Exchange:

Step 1: Please inspect items upon receipt and notify us as soon as you discover the problem. Notification must be received within seven (7) days of delivery.

Step 2: Once we receive notification, we will provide you with a return address.  Please send the item to that address, through Australia Post Registered Post.

Step 3: Once the item is received by us we will inspect the item. Provided it is in compliance with our Defective Items Policy, we will send you a replacement product or a full refund within seven (7) days.


Change of Mind Policy


If you are not happy with your product for any reason, or have changed your mind, we are happy to exchange it, providing you:

  • Notify us within seven (7) days of delivery.
  • Return the product to us in its original undamaged and unused condition.
  • Return the product to us within fourteen (14) days of delivery.
  • Exchange the item for another of equal or lesser value.
  • Pay all freight charges, including freight to and from our facility.


How to Request a Change of Mind Exchange:

Step 1: Please contact us as soon as possible.

Step 2: Once we receive notification, we will provide you with a return address. Please send the item to that address, through Australia Post Registered Post.

Step 3: Complete the form and return it together with the item, through Australia Post Registered Post, to the address provided on the form.

Step 3: Once the item is received by us and all freight charges are paid, we will inspect the item. Provided it is in compliance with our Change of Mind Policy we will send you a replacement product within seven (7) days.

 

Change of Size Policy

If the product you have bought doesn't fit properly, or if you would like a smaller or a larger size you may ask for a change of size request, providing that:

  • You notify us within seven (7) days of delivery
  • The product has not been used other than for the purpose of trying it on
  • The product is not damaged, and is accompanied with all the original packaging
  • A smaller or a larger size of the same style and/or colour is in stock
  • You return the original product to us strictly within fourteen (14) days of delivery
  • You pay all freight charges, including to and from our facility.