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Apparelicks
 

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How will I know when my order has been dispatched?
You will be sent an email confirmation once your order has been despatched from our warehouse. Royal Mail or Courier tracking information will also be provided.

How long will it take for my order to arrive?
Once you have received confirmation that your order has been dispatched you can expect it to arrive with 1- 3 days.
For deliveries outside of the UK please allow 5 -7 days for delivery.
Please note we must allow 15 working days before we can class your item as lost.

Do you offer a next day delivery?
If your order is received before 3:00pm on Monday to Friday we can arrange for this to be sent on a next day service. Delivery charges for this service are available when using the eBay checkout. Please note this service is only available within the UK.

What do I do if I have not received my order?
Should your order not arrive within the estimated time and you have received conformation that it was dispatched please check the following:
1) With any neighbours.
2) With any other resident at your property that might have the parcel but hasn't told you yet.
3) In any possible, safe places, that a driver might have left the parcel in.
4) That you have enquired at your local Royal Mail delivery office.
5) Re-confirm your delivery address so we can verify this is where it was sent.
For International orders please refer to your local postal company for their standard procedure, in case this differs to the UK.

What happens if I am not at home to accept my delivery?
The majority of our items are too big to fit through a standard letterbox. If you are not at home when delivery is attempted you should receive a Royal Mail or Courier 'Something for you' card saying you missed an item being delivered. Please follow the instruction on the card to retrieve you parcel.
For International orders please refer to your local postal company for their standard procedure, in case this differs to the UK.

Which countries do you deliver to?
We deliver worldwide.

Do you deliver on Bank Holidays?
Bank Holidays are not classed as working day so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.

When you ship overseas do you combine postage charges /send items together?
We will post your items together as long as the total weight of the parcel is less than 2kg. Postage for items shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your goods.
For International orders please allow 5 to 7 days for delivery.

 

Payment

How can I pay for my order?
PayPal is the fastest and most secure payment method to pay for your order.

When will payment be taken for my order?
Payment will be taken when you place your order. We will then endeavour to get your item posted out to you on the very same day.

 

Returns

How do I return an item?
We want to ensure you are totally satisfied when shopping with us, so if you change your mind for any reason, you are able to report an item that is unworn, still has its tags intact and in a resalable condition to us for Return, within 30 days of it being dispatched to you.

Holiday Returns (1 November to 31st December)
Extended holiday return period is offered till 31st January if ordered between 1st November to 31st December.

To arrange a return, please contact us and we will be more than happy to help you. All you need to tell us is which item you wish to return and the reason why.

You will need to pack the item securely and include a brief cover note stating:


    Your User ID
    The item you would like to return
    The reason for return
    Whether you would like a refund or a replacement

Please ask for a "Proof of posting certificate" as we cannot be held responsible for goods that go missing whilst in transit.

Return Address
Apparelicks Returns Dept.
Unit 3, 20-26 Briddon Street
Manchester
M3 1LS
United Kingdom

When can't I return an item for exchange or refund?
In following circumstances we cannot exchange or refund your payment.


    If the item has been worn
    If the item has labels missing
    If your returns period has expired

When will I receive my exchange or refund?
We will process your exchange or refund as soon as your item is received back into our warehouse.


 
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