Contact
Our office hours are Monday to Friday 9.00am – 5..00pm AEST excluding public holidays. However, we will answer your emails outside office hours. If you have any questions, just let us know via eBay message or send your enquiry to info@artsuppliesaustralia.com.au

Items
We sell fix price items only. All goods sold at our ebay store are new. All images are of the actual items sold

Shipping
Orders are dispatched within 24 hours of receiving cleared payment, except when orders are placed over the weekend, which means they will not be dispatched until the next available business day. Canvas orders may require an extra 24 hours to despatch. Orders are packed with great care.

In most instances we are able to offer a discount on combined Postage and Packing, please request a combined invoice before check out or contact us for a quote before you make payment

Returns
We take every care to ensure all of our products reach you in perfect condition.
However, if you are unsatisfied due to the product being damaged, faulty or not the item ordered, then please contact us and inform us your intent to return the product. within 48 hours of receipt. The item must be received by us within 7 days

It is your responsibility to ensure that item is suitably packaged and returned by recorded delivery for your own safety. You are responsible for the itme until it is received. Note: we do not cover the cost of you returning product

Once we have received and inspected the item we will contact you to confirm our finding. And arrange a refund or order a replacement where applicable. Postage cost will be refund for faulty goods

We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as practically possible and do our utmost to make the process as stress-free as we can . We aim to have many happy returning customers, so please notify us of any problems, by email within 48 hours. We will do our best to allow a return for another reason, if we feel it is justified.

Privacy
At Art Supplies Australia we know that you care how information about you is used and shared, and we appreciate you putting your trust in us to do so carefully and sensibly. We respect your privacy and will never pass your personal details to any third party other than for delivery purpose.

Additional Information
We aim to provide an honest and reliable service to our customers and would appreciate if you experience any problems to let us know first before leaving negative feedback as all problems can be solved