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| Question: Do you have a physical store? |
| Answer: No sorry, we only sell online. We do offer local pick up from Fortitude Valley, Brisbane. |
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| Question: Can I try clothing on before I collect my order? |
Answer: No sorry, we do not have facilities for trying clothing on. You are welcome to refund or exchange if you find your
item isn't suitable.
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| Question: I wish to buy an item of clothing but I am not sure which size to buy? |
| Answer: Please visit our Sizing Information page for further details. |
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| Question: How do I convert Australian sizing to my own country's sizing? |
| Answer: Please visit our Sizing Information page for further details. |
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| Question: Will your sizing be the same as the normal size I usually buy? |
Answer: Unfortunately there is no standard size for clothing as measurements are not uniformed across different manufacturers. We recommend you use the measurements provided within the listings to determine your size.
Please visit our Sizing Information page for further details.
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| Question: My size is out of stock - when will you be receiving more? |
| Answer: If an item you wish to purchase is out of stock please send us a message containing the size and colour you require. We will advise when new stock is expected and add you to our waiting list. You will receive a message when your item is available for purchase. |
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| Question: Do you have an off-eBay web site? |
| Answer: Yes, we do! Please perform a Google search for Atomic Cherry or visit atomiccherry.com.au |
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| Question: How long will my parcel take to arrive? |
Answer: Delivery times depend on the postage method selected and your location.
For example, a regular parcel to Perth can take up to seven business days or two days via Express Post.
Please visit our Shipping Information page for Domestic and International transit times.
If you require your item urgently, we recommend using Express Post. |
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| Question: Do you offer Express Post? |
Answer: Yes.
Express Post is available on all items shipped within Australia.
Please click on the 'Postage and Payments' tab below the main details box in each listing to view the postage options.
During checkout, Express Post is available under shipping methods.
Express Courier International is available for international buyers.
Please note: Overnight delivery is to locations within the Next Day Delivery Network only.
Please click here to check if you are within the Next Day Delivery Network. |
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| Question: Do you combine postage for multiple purchases? |
Answer: Yes.
Please commit to buy your items and then contact us or click on 'Request A Total From Seller' in My eBay before making payment.
We will then send you a revised invoice as soon as possible which will have your purchases combined and the available postage options based on the weight of your items.
You can then pay for your items. |
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| Question: I have paid for my order, when will it be dispatched? |
Answer: Orders are dispatched on the same day if payment is received before 2pm Monday to Friday.
If you pay for your order after 2pm, your item may not leave until the next business day. |
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| Question: Do you offer local pick up? Where are you located? Can I pay cash on Pick Up? |
Answer: Yes, you are welcome to collect your order by appointment from Fortitude Valley, Brisbane.
Our pick up hours are between 9am-6pm Monday to Friday and 10am-10:30am Saturdays.
If you are unable to pick up during these times, please advise an alternate time and we will confirm if we are available.
Please note, we do not have a physical store.
We require payment to be made prior to pick up. You are welcome to pay via PayPal or Bank Deposit. |
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| Question: My item was posted over a week ago and I still haven't received it? |
Answer: You can check the delivery status of your order online via the tracking number on your order details page:
My eBay > Purchases > Order Details.
You can also contact your local post office as your parcel is most likely awaiting collection.
All Registered Post and e-Parcels must be signed for. If there is no one home at the delivery time, it will be taken it to your local post office for collection.
Australia Post usually leave a card but don't always do so. |
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| Please click here for more information on shipping |
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| Question: What payment methods do you accept? |
| Answer: We accept PayPal and Bank Deposit (Please contact us to arrange payment via Bank Deposit) |
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| Question: When will my payment be received? |
| Answer: |
PayPal via credit card or account balance |
Instant |
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PayPal via bank account (e-cheque) |
Three to five business days |
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Bank Deposit |
Two to three business days |
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| Question: Can you please supply your bank deposit details? |
| Answer: Please contact us to arrange your payment and obtain our bank details. |
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| Question: How long do I have to pay for my item? |
Answer: Payment is required within THREE days.
If you cannot pay before this date, please contact us.
An Unpaid Item Case will be opened automatically after FOUR days without payment. |
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| Question: Can I pay with cash on pick up? |
Answer: Yes, no problem at all. Please contact us to arrange a suitable time to collect your order.
Please click here for more information on payments
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| Question: What is your refund/exchange policy? |
Answer: We understand that buying on-line can be difficult and sometimes expectations are not met.
We offer a no questions asked refund or exchange policy.
Refunds and exchanges are subject to the items being returned to us for processing.
The buyer is responsible for all return postage costs.
We are committed to 100% customer satisfaction.
International buyers: please contact us should you wish to arrange an exchange or refund.
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| Question: I have received my item but it does not fit. Can I please return it for a different size? |
Answer: Yes, no problem at all. You will just need to pay for the postage both ways.
Please visit our Returns Information Page for further information.
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| Question: I have received my item but it is not suitable. Can I return it for a refund? |
| Answer: Yes, no problem at all. Please visit our Returns Information Page for further information. |
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| Question: Is there any difference in clothing sizes between countries? |
Answer: Yes there is. Please use the table below to convert sizes between Australia and your country.
This is a guide only and we recommend using the actual garment meausurements to determine your size.
Please visit our Sizing Information page for further details regarding garment measurements. |
| Australia |
US |
UK |
France |
Germany |
Italy |
Japan |
| 8 |
4 |
6 |
34 |
32 |
38 |
7 |
| 10 |
6 |
8 |
36 |
34 |
40 |
9 |
| 12 |
8 |
10 |
38 |
36 |
42 |
11 |
| 14 |
11 |
12 |
40 |
38 |
44 |
13 |
| 16 |
12 |
14 |
42 |
40 |
46 |
15 |
| 18 |
14 |
16 |
44 |
42 |
48 |
17 |
| 20 |
16 |
18 |
46 |
44 |
50 |
19 |
| 22 |
18 |
20 |
48 |
46 |
52 |
21 |
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| Question: How do I convert Australian Dollars to my currency? |
| Answer: Please ensure your currency conversion setting is switched on. |
| Step 1: Click on 'Customise View' on the top right hand side of the search results page: |
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Step 2: Click on 'Advanced Options' and ensure the 'Currency Conversion' box is ticked.
Items will now display in your local currency. |
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| Question: How much does it cost to ship to my country? |
Answer: Please click on the 'Postage and Payments' tab from within the listing under the item main details box.
Select your Country and the shipping options and charges will be displayed. |
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| Question: How long will it take for my parcel to arrive? |
Answer: Please visit our Shipping Information Page for further details. Please be aware, all transit times advised on eBay are an estimate only and do not take customs processing times in to account.
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| Question: Do you offer Express Post for International orders? |
Answer: Yes.
Please click on the 'Postage and Payments' tab below the main details box in each listing to view the postage options.
During checkout, Express Courier International is available under shipping methods.
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| Question: What payment methods do you accept for International orders? |
| Answer: We accept PayPal only for international orders. |
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| Question: My item is not suitable. How do I exchange/refund? |
| Answer: Please contact us should you wish to return your item. |
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| eBay Message System: |
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Preferred |
| Direct Email: |
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Preferred |
| Phone: |
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07 3852 5878
Monday to Friday - 9am - 5pm (Brisbane Time) |
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