There is no need to contact us should you wish to obtain a refund.
The buyer is responsible for all return postage costs.
The refund amount will be for the cost of the goods only (excluding faulty items).
Goods must be returned in their original packaging with all tags attached (where appropriate) within thirty days of purchase.
Goods received in an unsaleable condition i.e. showing any signs of wear whatsoever, covered in pet hair or with a distinct smell will be rejected and returned to the buyer. Please take care when trying on your item to avoid makeup or deodorant marks.
Please return your item along with a copy of your tax invoice to:
Atomic Cherry - Refunds
PO Box 1150
Fortitude Valley QLD 4006
Click here to calculate your postage options on the Australia Post web site. Our post code is 4006
Once we receive your returned item, it will be inspected and we will usually process your refund within 24 hours and notify you via e-mail.
Any returns received more than 45 days after the original purchase date will have a $5.00 processing fee subtracted from the refund amount.
If you paid via Bank Deposit, please include your bank details with your return and we will deposit the refund into your bank account.
If you paid via PayPal, the funds will either be in your PayPal account or refunded back to your credit card depending on how you originally paid.
The following details how refunds are credited via PayPal:
Depending on the company that issued your credit card, it might take up to 30 days for your refund to appear on your credit card statement.
If you paid using a credit card, the money is refunded to that credit card. If you paid using your bank account or PayPal account balance, the money is refunded to your PayPal account. If you paid using a combination of a credit card and another payment method, the amount paid with a credit card is refunded to that credit card. The remaining amount is refunded to your PayPal account.