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Returns and Feedback

Returns

Have we made a mistake?
If you have received a defective item, or an item which is different from what you ordered, you must notify us within 14 days from the date you received it.

If, for any reason you are not satisfied with your purchase or ordering experience, please contact us by eBay messages to resolve any issues before leaving feedback. We promise to reply you the by COB the following business day. We are dedicated to looking after our customers.

Please keep the package you received the product in so that it can be used when returning the product. Once we receive your returned item we will either exchange the product or issue a refund via the same payment method used when purchased. If the item is defective or we have sent the wrong item you will receive a full refund including shipping and handling cost.

Have you changed your mind?
It's human to change your mind and we’re generally happy to accept returns if the product is in new / saleable condition and returned within 14 days of delivery date. Please contact us by eBay messages anytime. We promise to reply you the by COB the following business day on how to return the product back to us.

Once we receive your returned product, we will issue a refund of the price paid less our postage and handling charges (net sale price) via the same payment method used when purchased.

Please note: We are unable to accept returns on worn or washed garments, or bathers and underwear that have not been tried on over clean underwear, for hygiene reasons

BIDDING & FEEDBACK

We appreciate your business and request our buyers to leave feedback so that we know you have received the goods and are happy with the item(s).

If you are satisfied with our service, please leave us positive feedback and rate the details of the transaction with a "PERFECT 5 STARS". Your recognition will make us more confident to develop our business and serve you better.

Positive feedback is always reciprocated and is how everyone else will know to buy and sell to you and us!

After payment has been cleared and positive feedback received, our system will automatically apply positive feedback to the buyer within 10 days. If you do not receive feedback, please contact us and we will fix it immediately.

If, for any reason you are not satisfied with your purchase or ordering experience, please contact us by eBay messages to resolve any issues before leaving feedback. We promise to reply you by COB the following business day. We are dedicated to looking after our customers.

If you decide to leave negative feedback without trying to resolve any issues with us first, the transaction will be considered complete and final, do not contact us afterwards seeking assistance.


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