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Store Policies

SERVICE & WARRANTY DETAILS

How does warranty work?

Many of the products that Australian Direct sells are shipped directly from our suppliers / manufacturers premises.

It is the supplier / manufacturer of these products that handles all service and warranty related issues for their individual products not Australian Direct.

If the goods you have purchased cease to function as required within the warranty period, or need servicing, the appropriate place to contact is the manufacturer's / supplier's customer service centre. Generally, they will refer you to the closest service agent who can inspect, service, or diagnose and repair any faults that may be required in order to get your product back to perfect working order.

Contact details of the customer service centres are supplied with the goods - e.g. in the owner's manual/handbook, or warranty booklet.

If you did not receive this information with your order please contact us on 07 3123 4715 or email sales@australiandirect.com.au and we will arrange to have this information sent out for you.

Details of the warranty period on each item is included on the product detail page on our website.

In order for our Suppliers Service Departments to assist you quickly in the case of a claim, please have your original order or tax invoice number on hand when you call. If you do not have one please contact Australian Direct on (07) 3123 4715 and we will email you a copy if needed.

Australian Direct
 
Call 07 3123 4715
 
Email sales@australiandirect.com.au
 
EvaKool  
 
Call 07 5492 7777
 
Email sales@evakool.com
 
Matson Automotive
Bushpower
Klamp It
 
Call 07 9833 3444
 
Email sales@matson.com.au
 
MSA 4x4
 
Call 07 5665 7555
 
Email sales@msa4x4.com.au
 
Baintech
 
Call 07 3348 8082
 
Email sales@baintech.com.au
 
Power Hunt
 
Call 02 9579 1832
 
Email wendyw@pacific-smart.com
 
Aus J Imports
 
Call 041 9993 042
 
Email sales@ausj.com.au
 
Adventure Videos
 
Call 041 1343 104
 
Email adventurevideo@bigpond.com
 
Camps Australia
 
Call 07 5474 2542
 
Email philip@campsaustraliawide.com
 
Helton Heat Exchangers
 
Call 07 4627 2477
 
Email mail@helton.com.au
 
Campers Comfort
 
Call 03 5456 3408
 
Email jtb@2daloo.com
 
Alcolizer
 
Call 1300 789 908
 
Email sales@alcolizer.com
 
Cgear Australia
 
Call 03 9645 4447
 
Email cgear@cgear.com
 
Powercell
 
Call 02 9728 9111
 
Email neild@powercell.com.au
 


Please note that if you have ordered multiple items from our website, your order may arrive in separate deliveries on different days, as they may have originated from different suppliers or  manufacturers.  
 


RETURN POLICY

100% Satisfaction Guaranteed

If you are not satisfied with your purchase, please contact us on 07 3123 4715  within 14 days of receipt of the item. We will then issue a return authorisation (RMA)  number which is valid for 7 days. You are required to send the goods back to the address provided, in as new condition, in its original packing and including all accessories, manuals and other documentation.

In the event that the unit has been returned for a refund, a replacement charge for any missing items will be deducted from the total refund amount. Any returned item that has been used or damaged may be rejected, and may result in an additional 15% handling fee.

Where a defective product is being returned for a replacement, the original item must first be returned before a replacement unit is dispatched.

The customer is responsible for return shipping. We do not refund shipping charges, insurance charges or lost returned packages. It is strongly recommended that you use a shipping service that has full tracking facilities.


What if some items are damaged when I received them?  

All items that leave either our warehouse, or our suppliers / manufacturers premises are adequately packed and sent in good working condition. However, if you receive an item that has been damaged in transit, you must promptly contact Australian Direct and advise them of the situation within 72 hours of receipt of the item. We will assess the damage and issue a return authorisation (RMA)  number (where applicable) endeavouring to ensure that there will be minimal inconvenience to you.


Upon receiving your order, you must inspect it to ensure all items are included. If there is any damage, please contact us on  07 3123 4715  within 72 hours of receipt of the item.

Keep all original packing materials and documentation including the delivery consignment note. If the goods are visibly damaged on receipt, please have the driver make a note on the shipper's consignment note and also take of photo of the damaged item/s.