Refund & Exchange Policy

Refunds

• We understand that buying goods online, especially clothing can be risky.
  
  
• We are committed to 100% customer satisfaction.
  
  
• We offer a 'no questions asked' refund or exchange policy.
  
  
• We are happy to offer a refund or exchange within fourteen days of receipt of goods.
  
  
• Refunds and exchanges will be subject to the goods being returned to us for processing.
  
  
• The buyer is responsible for all associated return shipping costs.
  
  
• Please contact us should you wish to arrange an exchange or refund. 

• Once you notify us of the item you wish to exchange for, we will put it aside for you.
  
  
• You can then post your item to our returns address: Retro Au Go Go - Exchanges, PO Box 6374, Maroochydore BC, Qld, 4558
  
  
• Please include return pre-paid postage with your return so we can send the exchange back to you.
  
  
• An Australia Post pre-paid satchel is ideal. We recommend using Registered Post or Express Post to insure against loss.
  
• Click here to calculate your postage options on the Australia Post web site..
  
  
• Once we receive your returned item, we will post the replacement back to you within 24 hours.

Exchange Policy

• Please contact us to arrange a refund.
  
  
• Our returns address is Retro Au Go Go- Refunds, PO Box 6374, Maroochydore BC, Qld 4558
  
  
• When returning your item, we recommend using Registered Post or Express Post to insure against loss.
  
  
• Click here to calculate your postage options on the Australia Post web site.
  
  
• Once we receive your returned item, we will post your refund within 24 hours and notify you via e-mail.
  
  
• If you paid via Bank Deposit, please include your bank details with your return and we will deposit the refund into your bank account.
  
  
• If you paid via PayPal, the funds will either be in your PayPal account or refunded back to your credit card depending on how you originally paid.