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  • Refund And Exchange Policy
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General Interest
 
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General Interest
  

Refund & Exchange Policy

Refunds

  • We understand that buying goods online, especially clothing can be risky.

  • We are committed to 100% customer satisfaction.

  • We offer a 'no questions asked' refund or exchange policy.

  • We are happy to offer a refund or exchange within fourteen days of receipt of goods.

  • Refunds and exchanges will be subject to the goods being returned to us for processing.

  • The buyer is responsible for all associated return shipping costs.

  • Please contact us should you wish to arrange an exchange or refund. 


  • Once you notify us of the item you wish to exchange for, we will put it aside for you.

  • You can then post your item to our returns address: Retro Au Go Go - Exchanges, PO Box 6374, Maroochydore BC, Qld, 4558

  • Please include return pre-paid postage with your return so we can send the exchange back to you.

  • An Australia Post pre-paid satchel is ideal. We recommend using Registered Post or Express Post to insure against loss.
  • Click here to calculate your postage options on the Australia Post web site..

  • Once we receive your returned item, we will post the replacement back to you within 24 hours.

Items must be returned in new, unworn condition with original tags and packaging".


Exchange Policy

  • Please contact us to arrange a refund.

  • Our returns address is Retro Au Go Go- Refunds, PO Box 6374, Maroochydore BC, Qld 4558

  • When returning your item, we recommend using Registered Post or Express Post to insure against loss.

  • Click here to calculate your postage options on the Australia Post web site.

  • Once we receive your returned item, we will post your refund within 24 hours and notify you via e-mail.

  • If you paid via Bank Deposit, please include your bank details with your return and we will deposit the refund into your bank account.

  • If you paid via PayPal, the funds will either be in your PayPal account or refunded back to your credit card depending on how you originally paid.
 
The following details how refunds are credited via PayPal:
Depending on the company that issued your credit card, it might take up to 30 days for your refund to appear on your credit card statement. If you paid using a credit card, the money is refunded to that credit card. If you paid using your bank account or PayPal account balance, the money is refunded to your PayPal account. If you paid using a combination of a credit card and another payment method, the amount paid with a credit card is refunded to that credit card. The remaining amount is refunded to your PayPal account.
 
Items must be returned in new, unworn condition with original tags and packaging".
 

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