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| Q:what if my item hasnt arrived by the time i expected? |
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| A:email us at sales@brightlightautoparts.com or call on 0432572227 or 0397581122 and we will check payment was received ok and check item location with australia post, offen is that payment hasnt been received or aus post tried to deliver and noone was present to sign for goods and the parcel is waiting for collection at your local post office |
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| Q:Do you combine shipping? |
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| A:We can combine all purchases made and you should email us if you intend on waiting for other auctions to end so we know your intentions and then just make the 1 payment once all are combined rather than making payment for each individually.
we prefer to combine item within 10 days from first purchase to last then should be finalised. |
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| Q:When can I expect my order to arrive? |
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| A:goods are dispatched as soon as payment received remembering most bank transfers take 24-48hrs to be received after transfer made, paypal same or next day and we also can be contacted on 0432572227 or 0397581122 for credit card payments which goods are then sent same or next day.
we have australia post pick up each day for quick delivery. |
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| Q:How much is the Shipping and Handling Charge? |
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| A:shipping and handling charges are noted on all listings and are based on weight of products, packaging materials etc
and yes we can combine your purchases if made within 10 days from first to last to be combined.
the highest postage will be charged first and then depending on items added a minimum of $2.00/item will be added for each additional. |
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| Q:Do you ship internationally? |
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| A:Yes we are able to ship any item Internationally and combine multiple items though postage charges will vary and most international orders take average 10 working days to arrive after payment received.
we prefer paypal as payment for all international purchases. |
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| Q:Can i have my own courier company pick up my item? |
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| A:That is fine though payment must be recieved in full before items will be allowed to be picked up. |
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| Q:i was emailed a tracking number but unsure what to do with it? |
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| A:all goods that are dispatched with a tracking number: we will email you the tracking number when goods are dispatched and you can enter the tracking number at www.AUSPOSTTRACKING.com.au and this will give you the last location goods were scanned at. |
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| Q:my tracking number shows that item is still at bayswater BC? |
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| A:when goods are picked up from our warehouse they go to the bayswater business centre and will stay showing as being there till parcel is scanned at your main local distribution centre were gets scanned again and then again when gets put in the truck to be delivered to your door were item/s will need a signature on arrival. |
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| Q:What payments do you accept if i pick up? |
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| A:We can accept Visa, Mastercard, Eftpos or cash, we do not accept personal cheques and business cheques must clear before goods dispatched inless authorised before hand. |
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| Q:Can we pick up and pay no postage? |
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| A:Yes.
pick up is fine, we are located at Factory 2/31 AMAY CRES FERNTREE GULLY Victoria 3156 and can be contacted on 0432572227 or 03 97581122.
pay for item/s only, no P&H or extra charges etc |
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