Q:Do you combine shipping?
A:Yes, charged at HIGHEST initial rate out of all your different items as this will determine the postal entry level (usually $4.00 for AU, $9.00 for Rest of World) plus the CHEAPEST rate per extra item (after the first) which will depend on items bought. For example Australia is usually $0.50AU for a set of bases and $1.00AU for a Styrene sheet.
Q:How do I combine shipping before paying?
A:Use the 'Request Total' link underneath your $$$ total as you proceed through the checkout (but obviously before making payment). We will then receive your request and combine your shipping for you (ebay doesn't always get it right). You will receive another email from us with the correct amount and a 'Pay Now' link for you to use to make payment.
Q:Can you give me your bank details?
A:They are usually displayed at the end of checkout, on the very last page (summary). If you happen to miss them, please email us and we will send them to you.
Q:Do the bases come painted?
A:No, they do not. They come raw in a stark white finish. They should be washed in warm, soapy water with an old tooth brush to remove any mold release from the surface before priming.
Q:When do you process my order?
A:As soon as possible! Orders are processed and shipped on Tuesday and Thursday. Generally speaking your order will be out the door within 48 hours of being placed if not it will be earlier. You will be informed by e-mail as to what your order status is.
Q:How long will my order take to reach me?
A:In our experience items sent within Australia will take 1-3 working days to reach their destinations. Items sent overseas will usually take 1-3 weeks to reach their destinations. Please note that customs in some countries are reknowned for being a slow on the upstart, and we have seen some deliveries take as long as eight weeks.
Q:Which postal service do you use?
A:We use Australia Post for all our postage services.
Q:What class of post do you use?
A:Packages sent to destinations within Australia are sent Regular Mail, unless you request Registered Post.
Q:What about international shipping?
A:We send international packages by Airmail, which is always First Class.
Q:And import taxes?
A:If you live outside Australia you may be subject to import taxes or customs duty. We're afraid we are not responsible for any of these charges and we suggest you contact your local customs office to establish what charges, if any, you may be liable for. Please don't ask us to doctor the CN22 Customs Declaration sticker on your package.
Q:How well will you pack my order?
A:Orders are packed as well as we can possibly do so; most items will be sent in a tough bag, or even padded. Having sent many parcels around the world, items always arrive intact. If the postal service wishes to damage your package there is very little we can do about it, which is why we recommend you take out Insurnance or Registered Post.
Q:Can I get insured, trackable, recorded or signed for delivery?
A:Yes. These options are available to most countries around the world. Please contact us for a quote if this is what you require.
Q:What if I don't receive my order?
A:In our experience very few packages go missing, and usually a quick call to your local post sorting office and/or customs office will produce a package that has been waiting for you. After contacting us regarding lost items and we have sent out replacements, we must ensure any further orders you place with us will be sent using recorded and ...
A:insured delivery. This will need to be added to your shopping basket, and you will have to pay for this extra cost. Please contact us prior to making further purchases if you have experienced missing parcels in the past. We will NOT process your order unless insurance is taken out in these circumstances. If you have chosen to use recorded or...
A:insured delivery, please contact us and we will find out what has happened to your item using the tracking number(s) we have been supplied by Australia Post.