If you have a problem with your item, please contact me. All items are quality checked before leaving the office. I NEVER send broken or faulty items!
I will ask for photographic evidence of damage claims,which is my right as a seller, so please do not be offended.
If you break your item after receiving it, it is not my responsibility, just the same as a retail store, and I will not refund or replace.I also take NO RESPONSIBILITY for item damaged by Australia Post.
***As with a retail store, if a beauty product does not work for you, you WILL NOT get a refund. A retail store would not refund you and neither will I.***