PRODUCT QUALITY:
- All Item are BRAND NEW & MOST WITH TAGS (BNWT); 100% authentic and purchased from ORIGINAL SOURCES (SHOP - OUTLETS) in Australia
IMPORTANT - special advertised promotion only:
FREE GIFT or FREE POSTAGE:
- If payment has not been made within one (1) working day full postage charge is payable or no FREE GIFT will apply.
- 5. If the item is not faulty and a credit is requested the GIFT needs to be returned otherwise the value of GIFT will be reduced from purchasing price plus postage charge & handling fees before amount is credited to customers account.
NOTE: Every final order (Free postage special included) require $2.80 (up to $100 value, if over, $2 extra for each additional $100)for Domestic Insurance or $8.50 (up to $100 value, if over, $2 extra for each additional $100)International Insurance or International delivery confirmation (Germany, Canada or selected countries). This is NOT optional, it is condition for purchasing in our shop.
SHIPPING:
- All orders are shipped no later than 24 hours after payment has been received/confirmed, except weekends & public holiday. Shipment takes about 1 -3 days domestic, eccept TAS, NT or WA may take up to 6-8 working day's. We recommend to pay Express for speedy delivery.
- Payments should contain the eBay ITEM NUMBER to help us identify your order
- Your prompt payment ensures speedy dispatch of your order
- Please don't hesitate to contact us if you have any questions before bidding
- We are happy to combine orders, please check our shipping discount
- Postage could be done cheaper that what we’re offering. However this doesn’t satisfy our shop and the need we have to guarantee a quality product to our customers. So we have chosen eParcel – online traceable postage solutions where we can ensure a quality of delivery that satisfy our standards.
- We DON’T accept customers pre-paid envelopes for our dispatch.
- We DON’T use normal pre-paid express envelopes (no signature required –no evidence of arrival the postage)
LARGE ITEM :
- Large items (Bags – Boots or others) send in large tough postal bags.
- If you prefer Boots in original shoe box we request $5 more for extra postage charge.
DOMESTIC:
- MULTIPLE ITEMS:DO NOT pay until we send you message of recalculation of the postage for your items.
- All orders must be prepaid
- We don't ship COD
- No pick-up
- We request insurance of $2.80 under $100 value, each additional $100 value plus extra $2 (payable with your invoice) on all items as we are unable to replace or refund items with no insurance
- In case of lost postage we will replace the item only – postage is not insured and therefore payable
- Shipment strictly by eParcel service only (your signature is required)
INTERNATIONAL :
- Please view our AIRMAIL CART (link at our home page)
- Air Mail: Delivery time is estimated between 10 - 14 working days. Missing items requests after 28 working day's through us.
- We request insurance of $8.50 under $100 value, each additional $100 value plus extra $2.50 (payable with your invoice) on all items as we are unable to replace or refund items with no insurance
- Seller is not responsible for any VAT or Import.
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PAYMENT OPTION - INTERNATIONAL :
- MULTIPLE ITEMS:
- DO NOT pay until we send you message of recalculation of the postage for your items.
- PayPal or International Money Transfer only (Total amount of Item, Shipment & Insurance ($8.50) Please adjust your invoice by adding $8.50 in Seller charges.
- International Money Order we request an additional $10 extra to cover our bank charges for the transaction.
- Shipment strictly insured Air Mail only.
- Please ensure that you select insured shipping, as we are not liable for stolen or damaged goods through the postal service
PAYMENT OPTION - DOMESTIC:
- Please pay via PayPal, Direct Bank Deposit or Money Order
- IMPORTANT:
- Shipping discounts are offered for auction winners of 2 items or above within a 7 days period.
- DO NOT pay until we send you message of recalculation of the postage for multiple items.
- Items must be paid together and shipped together; we can not combine shipping for items have been paid separately and send separately.
- Please specify your eBay ITEM NUMBER with your payment to avoid dispatch delays. If you haven’t received your item in reasonable time contact your local Post Office before contacting us. Your parcel might be there for pickup. It also might be that we have been unable to locate your payment with your order.
- All orders must be prepaid
- We don't ship COD
- No pick-up
- Payment must been received within 5 working days of end of auction
- After 10 working days defaulting bidders will be reported to eBay and items will be relist without further notice
RETURNS:
- Faulty or wrong item claims must be made within 1 working day after customer received the item. Customers must send faulty items back to us for testing not later than 1 working day after claim was lodged.
- If the item is faulty or wrong, we will send a replacement by Australian eParcel service (your signature requested) and fully reimburse the customer for the cost of return postage charge.
- We will offer credit or a refund for the item only, when it is faulty or wrong and we do not have a replacement in stock.
- If the item is not faulty, it will be sent back to the customer (at customer’s expenses) and no reimbursement will be made for either the item or return postage & handling fees.
- We exchange but don’t refund for wrong sized item, please choose careful and compare your measurements with our description details, or contact us for information before bidding. (new postage charge required)
INSURANCE COVER :
- PayPal or International Money Transfer only (Total amount of Item, Shipment & Insurance ($8.50) Please adjust your invoice by adding $8.50 in Seller charges.
- Shipment strictly insured Air Mail only.
- Please ensure that you select insured shipping, as we are not liable for stolen or damaged goods through the postal service
- In case of lost postage we will replace the item only – postage is not insured and therefore payable
OTHERS:
- We will solve any problem before leaving bad feedback and appreciate the same from our customer
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