TERMS OF SALE
By bidding and purchasing our items, you agree to these terms. Please note that eBay rules state that the onus is upon the buyer to read and be aware of the seller’s terms of sale before bidding.
It is important to read the description fully before bidding. I give a 100% guarantee that I try to describe my items as accurately as possible. If the description that I have given is inaccurate or the photograph is misleading please contact me by email at anytime during the auction. Any queries before bidding or buying also contact me, and will always be happy to provide the relevant information.
UK Bidders: PayPal, personal cheque, postal orders.
Personal cheques are held for clearance for 5 – 7 working days.
Credit Cards can only be accepted through PAYPAL
International bidders: PayPal only
Payments must be received within 7 days. If you cannot meet these terms please contact me to explain the problem. If you do not contact me within this time I reserve the right to re-list the item, and report failed transaction to eBay.
I will ship to most countries in the world. However, I reserve the right to restrict the forms of payment I am prepared to accept and to vary other trading terms when dealing with certain areas as a precaution against credit card fraud.
I ship within 72hours from receipt of cleared payment.
UK SHIPPING: all items mailed first class, standard parcels and parcel force unless otherwise stated or agreed.
INTERNATIONAL SHIPPING: I use Airmail, and Airsure International signed for more expensive items.
My charges Postage fees are Actual Postage Cost plus cost of packing material.
Boxes, reused are used to keep costs down, but on occasions new ones are bought for plates and special sizes.
The fee includes at all times bought in bubble wrap, parcel wrap, polystyrene packing kernels, (loose fill) and parcel tape, and always lots of TLC.
I take personal pride in the items I sell; therefore I want your item to reach you in good condition.
I am happy to combine shipping on multiple wins, but shipping costs for single items are strictly non-negotiable. These are clearly set out on every auction.
DAMAGE AND LOSS
I obtain proof of posting for ALL items, and tracking documents for more expensive parcels. I will investigate lost items. After 4 weeks from the date of posting an item has not been delivered and investigation will be carried out. When the investigation has been concluded satisfactorily with the carrier concerned, I will refund or replace if possible.
However, I cannot be held responsible for any breakage or damage which occurs whilst items are in transit. Responsibility will be between the purchaser and the carrier.
WITHDRAWAL OF ITEMS
I reserve the right to withdraw certain items from sale if they are accidentally incorrect in description, and other items may be subject to being sold elsewhere.
REFUNDS / RETURNS
If I inadvertently describe an item wrongly, which means that it is SUBSTANTIALLY not as described, please contact me within 3 days of receipt and I will work with you to agree a mutually agreeable solution.
Please note that I strongly support the eBay feedback system.
If after purchase anything is inaccurate or was misleading in any way, I will rectify the situation.
I would like to keep my customers 100% satisfied and confident to keep returning to my auctions.
Please do contact me if you have a problem before leaving negative or neutral feedback, an item worth £1.99 or £299.00 will receive the same prompt attention regarding rectifying the situation.
Appropriate feedback is always left on receipt of buyers
All paperwork received from a sale is shredded for privacy, and prevention of fraud.
Thank you for shopping with us, Rachel - Bitsnpots