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Frequently Asked Questions
|Welcome to Blossom
Accessories (ABN 22 134 215 606). |
We are Melbourne based company, and
all items listed are in stock ready for delivery.
Blossom Accessories is
your online, one-stop-shopping experience you won't find anywhere else. With all
products in stock, including everything from fancy dress costumes, corsets,
clubwear, fashion jewellery and lingerie, you'll be sure to find what your
At Blossom Accessories, we only sell what we have in stock
which allows us to offer quick shipping. When you order a product from Blossom
Accessories, you're sure to get it, and get it fast! In addition to our speedy
shipping, we offer hassle free exchange & return.
We are extremely proud
of the quality of the products that we sell online. Each item had been carefully
selected for quality and workmanship to ensure that our customers will be fully
satisfied with their purchase. Our store offers a 100% customer satisfaction
guarantee as part of our excellent customer service.
To receive our
exclusive Members only offers just sign up for our newsletter. It's free to join
and promises some fantastic savings!
We want your visit to us to be both fun
and rewarding! If you have a suggestion as to how we can make your visit even
better we'd love to hear from you.
Dress up and Be Sexy With Blossom
|How long do I have to pay for my
7 days. If you are not able to pay within 7 days,
providing you at least contact us and let us know when you can pay, we don't
mind waiting a little longer. If we have not heard from you and have not
received your payment within 4 days, we will open an Unpaid Item Dispute which
may result in you receiving an Unpaid Item Strike from eBay.
Read more about how eBay treats unpaid items
How can I pay for my order?
Payment may only be made by any of
the following methods subject to availability and relevant eBay policies.
We have a secure checkout system for all payments. At the end of your purchase
you can either click on the checkout button above or we will email you the link.
Please DO NOT email us with your payment and/or delivery info as you will be
asked to enter this info via our secure checkout.
You will be able to
printout your tax invoice after you've finished your checkout.
Methods of payment we accept:
Please Note: International Buyer: We accept only paypal.
We DO NOT accept
Paymate, COD or Cash (We DO NOT allow pick-ups).
|Do you offer postage discount?
Yes. We do offer postage discount. It will be $3.00 for an additional item.
Postage discount excludes free shipping items.
1. You buy 2 items
with both $8.00 for the shipping. You will pay $8.00+$3.00=$11.00 for the
shipping of the 2 items.
2. You buy 2 items. One item with $8.00 for shipping
and the other one with Free Shipping. You pay $8.00 for shipping during checkout
as our discount policy excludes free shipping items.
If you are buying
more items to get the postage discount, do not click 'Pay Now' until you have
purchased all the items you wish to have posted together.
discounts are given when you click 'Pay Now' after buying the item, do not email
the seller for postage discounts.
How soon will I receive my
We ship all orders that are complete (fully paid) by 11am AET, each weekday.
(Excluding public holiday). So your order will be shipped either the day you
order (if before 11am and you pay by credit card) or the next business day.
For our buyer in Australia, we have listed the Australia Post next business
day Express Post networks postcodes below for your convenience. If your choose
Express Post for shipping during checkout and if your postcode is listed below,
then you will receive your delivery the business day after we post it! If you
are in a regional area that is not listed below, then you need to allow 2 days
for major regional areas and 3 days for remote areas for your order to arrive.
Next Business day* Express Delivery Postcodes:
||Postcode range(s) |
||0200-0250; 2600-2639; 2900-2920 |
|Sydney and suburbs
|1000-1920; 2000-2249; 2555-2574; 2740-2786|
|All places in Victoria‡
|3000-3999; 8000-8999 |
City of Toowoomba
Sunshine Coast Areas
Hervey Bay City
4210-4299; 9726; 9728; 9729
6000-6005; 6800-6899 |
||5000-5199; 5800-5999 |
|7000-7019; 7050-7053; 7055; 7892|
# Service guaranteed to township only.
guaranteed to Mail Centre Post Office Boxes only.
‡ Next day delivery to
roadside addresses or offshore islands is not guaranteed.
** Please note that someone must be present at the
time of delivery to sign for the parcel. If there's no one at location on
delivery, the parcel will be send to your local post office to be collected.
What will shipping cost?
cost varies and is listed on each individual listing.
|Who will deliver my order?
We use Australia Post to handle the delivery of your order.
Super fast eParcel Express Post (signature on delivery required)
Economical Regular Post
Safe and Secure Registered Post
Australia Post provides the flexibility
to deliver to almost any address in Australia; including PO Box, RMB, Country
locations and pick up from your local post office.
International Parcels are shipped via Australia Post Registered Post
International. Please note international parcels may take up to 15 working days
Can I change my
Yes. If the address you have provided is
incorrect or you wish to change it after you have already paid, you must email
us the correct street address via eBay's Messaging system as soon as possible to
avoid delays in dispatching your order.
Please take extra care to
ensure the Postal Address is correct on the 'Review your purchase' page, before
you pay. If the address displayed is not correct, click 'Change' to select or
enter a different address. Otherwise your transaction may need to be cancelled
and done again.
- We understand that buying goods online, especially
clothing can be risky.
- We are committed to 100% customer satisfaction.
- We offer a 'no questions asked' refund or exchange
- We are happy to offer a refund or exchange within seven
days of receipt of goods.
- Refunds and exchanges will be subject to the goods being
returned to us for processing.
- The buyer is responsible for all associated return
- Please contact us should you wish to arrange an exchange
- Once you notify us of the item you wish to exchange for,
we will put it aside for you.
- You can then post your item to our returns address:
Blossom Accessories Pty Ltd, PO Box 5, Bundoora BC, 5/445 Grimshaw St, Bundoora
- Please include return pre-paid postage with your return
so we can send the exchange back to you.
- Please include note of detail exchanges. Example: item
no, colour, or size if applicable to avoid delay.
An Australia Post pre-paid
satchel is ideal. We recommend using Registered Post or Express Post to insure
- Once we receive your returned item, we will post the
replacement back to you.
- Please contact us to arrange a refund.
- Our returns address is Blossom Accessories Pty Ltd, PO
Box 5, Bundoora BC, 5/445 Grimshaw St, Bundoora VIC 3083.
- When returning your item, we recommend using Registered
Post or Express Post to insure against loss.
- Once we receive your returned item, we will post your
refund and notify you via e-mail.
- If you paid via Bank Deposit, please include your bank
details with your return and we will deposit the refund into your bank account.
- If you paid via PayPal, the funds will either be in your
PayPal account or refunded back to your credit card depending on how you
- A restocking fee of 20% or $10.00, whichever is
greater, will be deducted from the refunds where free postage is offered for
The following details how refunds are credited via PayPal:
Depending on the company that issued your credit card, it might take up to 30
days for your refund to appear on your credit card statement. If you paid using
a credit card, the money is refunded to that credit card. If you paid using your
bank account or PayPal account balance, the money is refunded to your PayPal
account. If you paid using a combination of a credit card and another payment
method, the amount paid with a credit card is refunded to that credit card. The
remaining amount is refunded to your PayPal account.
|Is leaving feedback really that
Yes. Without your feedback, other eBay members may
find it difficult knowing who they can trust for superior service. Doing
business over the internet can be risky, and so knowing how previous customers
have felt about dealing with a seller is really important. We didn't achieve our
over 20,000 positive feedback (and growing) by accident. It is a reflection of
our commitment to total customer satisfaction in every transaction.
|How should I leave feedback for
eBay feedback consists of two parts.
Firstly the feedback itself, and secondly a rating out of 5 stars on specific
aspects of the transaction. As a measure of goodwill, we will automatically
Positive Feedback for you as soon as we received feedback from you. Once you
have received your order and are satisfied that everything is as expected,
please leave us
Positive Feedback and full 5-star ratings. Anything less than 5 stars on our
Detailed Seller Ratings instantly affects our standing with eBay. If you
honestly feel we deserve less than 5 stars for anything, please contact us via
ebay messaging with details of what you're not happy with, and give us a chance
to fix it for you.
|What if I am really not happy with
Leaving negative feedback and less than 5 star
ratings actually affects our good standing with eBay and can in turn affect our
sales. If you honestly feel we deserve negative feedback or low star ratings,
please contact us via ebay messaging with details of what you're not happy with,
and give us a chance to fix it for you. We didn't achieve our over 20,000
positive feedback (and growing) by accident. It is a reflection of our
commitment to total customer satisfaction in every transaction.
How do I revise negative or neutral feedback I left previously?
you had left negative or neutral feedback for us and wish to revise this to
positive feedback, we must first send you a Feedback Revision Request before you
can make the change. Please contact us via ebay messaging first and we will then
raise the Feedback Revision Request which you must then complete within 10 days.
Click here for more information about Feedback Revision
How can I leave a testimonial about the wonderful service I received from
We believe good service deserves a mention
and we strive hard to earn your recommendation. If you would like to share what
you liked about your Blossom Accessories buying experience, we would be honoured
to include it on our website. Just send your comments via ebay messaging and let
us know that you're happy for them to be shared publicly. Please accept our
sincere thanks in advance.