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Frequently Asked Questions
Table of Contents
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Do you combine shipping?
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How shipping discount is calculated
if I buy more than one item?
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What is your return policy?
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How long will it take for my item to
reach me?
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What about the quality of the
jewellery?
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How long will it take for my item to
reach me?
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I wrote several mails to you, but
never get any reply mail, why?
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Why the colour of the stone I
received is different from the stone in the listing
picture?
Do you combine
shipping?
We have
combine shipping policy for our customers. Maximum 7
days from first purchase date applies to receive this
offer.
To receive the
below discounts you MUST use the CHECKOUT button when
you are COMPLETELY DONE SHOPPING! DO NOT CLICK
TO CHECKOUT IF YOU ARE STILL SHOPPING. WE ALLOW
7 DAYS TO COMBINE. Discount will not be given to those
who fail to follow this checkout procedure.
How shipping discount is
calculated if I buy more than one item?
Postage is stated in the individual ad. If you won more
than one of our auction, combine postage is only $3.00
for each additional item.
What is your return policy?
You must contact us
within 2 DAYS and we must receive the item within 7 DAYS
of the date you receive item for a refund less 20%
restocking fee. Shipping and resizing are non
refundable. Returned item must be in original condition,
not worn or altered and should be returned with all
original documents. Shipping/ Insurance & resizing
fees are non refundable. Your refund will be
processed when your returned items are received.
How long will it take for
my item to reach me?
We post your items in 1 business day after we receive
your payment. Under normal conditions, shipping would
take 5-7 business days, starting from shipping
confirmation, please note shipping time could be
prolonged significantly for some remote areas. For
International buyers; because our items are shipped
internationally, please allow more delivery time than
your usual domestic delivery time.
What about the quality of
the Jewellery?
All of our jewellery are high quality. Our Low prices is
no way reflects the quality of our jewellery. Our aim is
to bring great quality affordable beautiful jewellery to
the Australian market.
How do I ship items to a
different address?
Please email us for the address you want us to ship,
before you pay. Please do not assume that we will send
the item to your new address, unless you receive a
confirmation from us saying so.
I wrote several mails to
you, but never get any reply mail, why?
We answer all incoming emails. If you do not receive our
reply 48 hours after you send your email, please check
if you have send your original message to the correct
email address.
There are two other possibilities that you do not
receive our reply:
1. your email did not arrive us.
2. our reply did not reach you.
In either case, please try to contact us via ebay
message system, and we will contact you in the same way
if we find such error.
Why the colour of the
stone I received is different from the stone in the
listing picture?
All our listing pictures are real jewellery pictures,
but the picture colour may still be different from stone
you receive due to lighting or computer screen settings.
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