BLOSSOM SHOES

Based in Melbourne, Australia All Items are in stock ready for delivery Your order will be express posted on the same business day after payment is received. Excluding weekends and public holidays

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Table of Contents

1. Do you combine shipping?
2. How shipping discount is calculated if I buy more than one item?
3. What is your exchange policy?
4. How long will it take for my item to reach me?
5. What about the quality of the shoes?
6. How long will it take for my item to reach me?
7. I wrote several mails to you, but never get any reply mail, why?
8. Why the colour of the shoes I received is different from the shoes in the listing picture?

Do you combine shipping?

To receive the below discounts you MUST use the CHECKOUT button when you are COMPLETELY DONE SHOPPING! DO NOT CLICK TO CHECKOUT IF YOU ARE STILL SHOPPING. WE ALLOW 7 DAYS TO COMBINE. Discount will not be given to those who fail to follow this checkout procedure.

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How shipping discount is calculated if I buy more than one item?

Postage is stated in the individual ad. If you won more than one of our auction, combine postage is:

$5.00 for each additional item within Australia.

$25.00 for each additional item worldwide.

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What is your exchange/refund policy?

• We understand that buying goods online, especially clothing can be risky.
• We are committed to 100% customer satisfaction.
• We offer a 'no questions asked' refund or exchange policy.
• We are happy to offer a refund or exchange within seven days of receipt of goods.
• Refunds and exchanges will be subject to the goods being returned to us for processing.
• The buyer is responsible for all associated return shipping costs.
• Please contact us should you wish to arrange an exchange or refund.

  Exchanges

  • Once you notify us of the item you wish to exchange for, we will put it aside for you.
  • You can then post your item to our returns address: Blossom Shoes, PO Box 218, KERRIMUIR, VIC 3129.
  • Please include return pre-paid postage with your return so we can send the exchange back to you.
  • Please include note of detail exchanges. Example: item no, colour, or size if applicable to avoid delay.
    An Australia Post pre-paid satchel is ideal. We recommend using Registered Post or Express Post to insure against loss.
  • Once we receive your returned item, we will post the replacement back to you.

  Refunds

  • Please contact us to arrange a refund.
  • Our returns address is Blossom Shoes, PO Box 218, KERRIMUIR, VIC 3129.
  • When returning your item, we recommend using Registered Post or Express Post to insure against loss.
  • Once we receive your returned item, we will post your refund and notify you via e-mail.
  • If you paid via Bank Deposit, please include your bank details with your return and we will deposit the refund into your bank account.
  • If you paid via PayPal, the funds will either be in your PayPal account or refunded back to your credit card depending on how you originally paid.
  • A restocking fee of 20% or $14.99, whichever is greater, will be deducted from the refunds where free postage is offered for that item.

  The following details how refunds are credited via PayPal:
  Depending on the company that issued your credit card, it might take up to 30 days for your refund to appear on your credit card statement. If you paid using a credit card, the money is refunded to that credit card. If you paid using your bank account or PayPal account balance, the money is refunded to your PayPal account. If you paid using a combination of a credit card and another payment method, the amount paid with a credit card is refunded to that credit card. The remaining amount is refunded to your PayPal account.

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How long will it take for my item to reach me?

We post your items in 1 - 2 business days after we receive your payment. Under normal conditions, shipping would take 1-2 business days, starting from shipping confirmation, please note shipping time could be prolonged significantly for some remote areas. For International buyers;  because our items are shipped internationally, please allow more delivery time than your usual domestic delivery time.

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What about the quality of the shoes?

All of our shoes are high quality. Our Low prices is no way reflects the quality of our shoes. Our aim is to bring great quality affordable beautiful shoes to the Australian market.

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How do I ship items to a different address?

Please email us for the address you want us to ship, before you pay. Please do not assume that we will send the item to your new address, unless you receive a confirmation from us saying so.

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I wrote several mails to you, but never get any reply mail, why?

We answer all incoming emails. If you do not receive our reply 48 hours after you send your email, please check if you have send your original message to the correct email address.

There are two other possibilities that you do not receive our reply:

1. your email did not arrive us.

2. our reply did not reach you.

In either case, please try to contact us via ebay message system, and we will contact you in the same way if we find such error.

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Why the colour of the shoes I received is different from the colour in the listing picture?

All our listing pictures are real shoes pictures, but the picture colour may still be different from shoes you receive due to lighting or computer screen settings.

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