We accept returns unless stated on advert( some clearance items excluded) as long as item is still in original condition.
Returning for a REFUND
If you require a REFUND a return request must be lodged through EBay immediatley, . Items received after 30 days of purchase date & no returns request started through ebay will not be accepted. ( due to Ebay policy) We will refund the cost of the item but we do not refund your postage costs.
Return postage is to be paid by customer not Bonnetts Saddlery.
Returning for an EXCHANGE
If you require a replacement item, ie another size, you will need to send us payment for postage on the replacement item. Please email us or phone us on 08 83860068 before returning an item to advise what you would like to exchange for. No need to initiate a return through Ebay.
Returning due to FAULT or INCORRECT ITEM
If you receive a faulty or wrong item, please contact us for our Freepost return address & we will send a replacement in same size/colour etc at no cost to you.
If you are not happy with these terms, please do not order.