A:Please
use your eBay ID as your RMA number. Please also include your full
name and address in with the returned package so we can track it
when it gets back to us
Items should be returned to Canberra Supplies, Suite 21 Titan
Business Centre, Park House Bradford Road, Birstal, West Yorkshire
WF17 9PH
Q:My Item hasnt arrived yet, where is
it ?
A:Most
items are shipped via Royal Mail unless stated otherwise. UK
parcels should get there within a few days. There can be a slight
delay in the post from time to time so please wait a few extra
days if the item hasnt turned up in the usual stated time. If the
item is large we ask you to please check with your local sorting
office to see if its held, its very common for Royal Mail to hold
items at the delivery office and neglect to leave a calling card,
when contacting us we do need to know which office you have
checked with.
Additionally before we can issue a replacement or refund, 15
days need to have passed (28 days for international items),. this
is the time Royal Mail require before a claim can be filed.
Q:How long will
I have to wait for a response to my question
A:We try
to answer all questions as quickly as possible. Please bear with
us as we do get a lot of questions and are also busy ensuring
orders get out of the door ASAP. There may be an extra delay in
answering questions at peak periods i.e Bank Holidays and
Christmas.
Q:I bought
an item but dont like it can I return it for a refund
?
A:If the
item is new and unopened, we will gladly accept it back for
a refund, you will be required for all return shipping
costs
Q:My item
is damaged or defective what can be done?
A:If you
bought the item in the last 28 days we will replace it free
of charge, if an item becomes faulty outside of this period
we may at our discretion replace it, we may ask you to
exercise te manfucturers warranty
Q:
Can I pay by cheque ?
A:Unfortunately we no longer accept
personal cheques
Q:I
want to pay by credit card but Ebay doesnt allow me to
enter my card details
A:To buy by credit card you will need to call
our office on 0844 55 33 993 where we can take payment
over the phone
Q:Why does Ebay ask me to verify my identify
when purchasing your products ?
A:Ebay have a policy where the purchase of
cutlery requires you to proof you are over 18 years of
age, to do this Ebay ask you to enter your credit card
details - NO CHARGE is made to you card for this
service, if you are unhappy with doing this please
call us
) 
