All products purchased from us are covered by a full 12 months warranty (unless otherwise stated), and any faulty goods within their warranty period will be repaired or replaced following an inspection at no cost to you.
We understand that sometimes a product is simply not suitable and you may need to return it. All we ask is that you inform us of your intention to return the product within 7 business days of receiving your order and return the item back to us in a re-saleable condition, with the packaging unopened, within calendar 28 days. In this instance, we cannot refund any shipping costs, only the cost of the item.
We always aim to please and while our customer service team are always as flexible and helpful as possible in facilitating returns for you, we’re sure you’ll agree we need some (mostly common sense) policies in place for accepting back certain items, and as such we’ve provided some extra guidelines to keep things open and clear.
If you are not entirely happy with your purchase you are welcome to return them to us for a refund or exchange as per the details specified below – as usual you have 7 days to return if you change your mind or 28 days if there is a problem with your item.
Changing your mind – if you change your mind for any reason we’ll accept your return within 7 days of purchase provided it is returned complete, in perfect condition, unused and with the original packaging. In this case you will be liable for the cost of returning the item to us.
Faulty items – We advise checking any item you receive for faults prior to wearing it, if a fault is discovered then notify us as soon as possible and we can get it back and replaced or refunded for you. We cannot accept returns that have been worn prior to being reported faulty, as in this case we are unable to verify when the fault occurred.
Hygiene – Due to hygiene concerns there are certain types of items we cannot accept returns for, these items include but are not limited to wigs, hosiery, socks and underwear. When purchasing one of these items please ensure you want to keep it before opening the packaging. If you are ever unsure in regards to this or other policies please contact our customer service team and they will be happy to advise you.
We cannot accept any returns of software that has been opened. This includes any software items with damaged or broken packaging/seals. This policy exists to protect us and our customers from the potential theft of software license keys.
All returns must be authorized. Please inform us, using the Contact Seller link, of your decision to return the item and wait for our response before putting it in the post. If you return an item without authorization from us, it may be refused.