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  • Terms and Conditions
flash drive

Memory Card

DSLR

OEM Battery

eBay Policies
Payment Methods Shipping TAX / VAT / Import Duty Refund & Return Warranty


Payment Methods


» Accept all major credit cards (VISA, Mastercard, etc) & direct bank deposit via PAYPAL.
» No Surcharge.
» Payment must be received within 7 days.
» We will only ship to the address listed in Paypal. Please update it before you pay. PO BOX / APO / FPO addresses are unacceptable.
» Your phone number and any requirements such as Color Preference, Size, etc. must be stated in Paypal's customer note.


Shipping

» Goods will be shipped by DHL / FEDEX / EMS unless stated otherwise.
» After the payment has been fully recieved, please allow 3 working days for processing your order.
» Delivery of express courier USUALLY takes 3-5 working days.
» The express courier is always punctual, but please note that that shipping time mentioned on our page is for reference only.
» We cannot be held responsible for late delivery due to circumstances such as traffic congestion, adverse weather, acts of god, customs inspections, etc.
» We will combine multiple items but we do not offer reduced shipping costs.

Tax / VAT / Import Duty / Penalty / Brokerage Fees / Handling Fees

» The transaction DOES NOT include any TAX / VAT / Import Duty / Penalty / Brokerage Fees / Handling Fees.
» Custom tax / import duties will be the sole responsibility of the buyer.
» Any such charges are normally collected from the buyer by the freight company or when picked up by the buyer. Please do not consider these charges as being additional shipping charges.
» Please check your country's import regulations before making a purchase.
» We will do all that we can to help you legally minimize your VAT/Import Duty.
» If the package is returned due to the buyer's refusal to pay any import taxes required or unsuccessful delivery (For example, insufficient address information, no such receiver), we will charge you the return shipping cost plus a 5% handling fee.

Refund & Return

» ONLY faulty items due to manufacturing defects can be returned within 7 days of receive for delivery.
» All items must be in new condition and with all the original packing, accessories, booklets, etc.
» Any missing or damaged items will be rejected for return and/or refund.
» We will not cover any postage for returned products except where there is a manufacturing defect.


Warranty

» Warranty shall apply for 1 year from transaction date. Only Cameras, Camcorders, DSLR, Lens and Flashes will be covered by the warranty.
» All other accessories purchased on Citiwide are not warranted by Citiwide
» The warranty only covers manufacturer defects, and not user wear and tear or damage.
» We shall only be liable for the cost of repairing the unit or refunding the unit value if it is manufacturer defects only.
» We do not bear the return postage and any cost of repair if the defect is caused by misuse.
» The warranty becomes invalid when the product is sold to third parties. It is only given to the original buyer.
» The warranty becomes invalid if the serial number of your item does not match with our record or if your serial number has been scratched, peeled off, or disappeared.
» The warranty does not covers any improper use of waterproof camera products. We will not be repsonsible for any damage caused by the leakage of waterproof housing / case / bag.
» In the event of a dispute, Citiwide reserves the right to the final outcome.