|We offer a money-back guarantee so you can buy from us with confidence. On most items, this is a standard 7 day period for you to check your item out and make sure it's ok. Under most circumstances, we will not refund shipping fees. If we list an item with a glaring error in the description or grading, we will refund shipping fees, but may require you to ship it back via media mail. If you disagree with us about a grade on an item, we will issue you a refund of the auction sale price, but not shipping.
We process a large amount of auction items weekly and can't play-test each one while listing. We rely on visual grading and will play-test a valuable item if there is a suspect mark that may affect the sound. If you're very concerned about the sound quality of a listing, please contact us and we may be able to play it for more information. If a sealed record is revealed to be warped upon opening, we will refund the sale price.
Over the years, we have accumulated a large number of sports and personality autographs. These were obtained by personal through-the-mail requests directly from the signers, in-person at sports memorabilia shows, or in-person at actual games. Because we have 100% confidence in the authenticity of the autographed items we sell, we offer you a 100% LIFETIME money-back guarantee.
If any autographed item we sell doesn't pass 3rd party authentication, we will refund the original sale price, plus original and return shipping fees. We do not always use authentication services on our autographed items because 1) Authentication fees are high (usually $20-$75 per card) and we would have to raise our sale price, and 2) We can offer a strong guarantee of our own due to being certain of an item's origination.
It should also be noted that JSA and PSA, the two biggest authenticators, do not always get it right and have come under fire for some pretty bad mistakes. Due to their spotty track records, we will not be liable for 3rd party authentication or grading charges, only the original amount paid to us for the item and associated shipping fees.
Many times, you can do your own research on ebay and elsewhere to get a good idea of whether a signature is authentic. There are usually dozens of "certified" cards (issued by the card manufacturers) listed that you can compare to one of ours. The best way to approach this is to look at 10-15 certified autographs, then compare ours to them. Keep in mind that a player's autograph changes over time, which is why you need to look at a bunch of them to really get a feel for it.
We value you as a customer and hope to earn your repeat business. Please contact us if you're unhappy with our transaction to see if we can remedy things before leaving negative or neutral feedback. We consider customer service an important part of what we do, and we also expect customers to be reasonable in their expectations and follow-up communications. Please be realistic when purchasing items in VG or VG+ condition. They will have some light marks and may have some noise. We maintain low pricing to offer the best value possible on our inventory. Our combined shipping rates are designed to reward our multiple-item customers for their business.
Thanks for doing business with us!