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  • FAQ
DFO Plaza Big Deals
Frequently Asked Questions
 Q: How to Order accessories?
  A: After your winning before you payment, you can ask to add accessories by Ebay Message. The invoice total will be then adjusted so that you can pay all together without being charged more postage. Afterwards, the 3pcs set with the ordered accessories will be shipped together.
 Q: Do you have matching accessories?
  A: Yes I do have accessories for some 3pcs set. Not all 3pcs set have accessories available for sale. If a set has accessories, its prices should be shown on or near the product images on the item listing.
 Q: How much does accessories cost?
  A: For those set with accessories for sale, the accessories pricing is usually given on or near the product images on the item listing.
 Q: Can I pick up items?
  A: No. Pick up is NOT allowed.
 Q: Does your postage include shipping insurance?
  A: Yes I buy insurance for most orders shipping. Very Few orders excludes shipping insurance -- if so, it should be announced on the listing.
 Q: Can i ask for an replacement?
  A: Yes, if the received item has some defects / faults. e.g. holes on fabrics. A new replacement can be shipped when the old item is returned.
 Q: Do you combine postage?
  A: Yes. The seller offers combine shipping. For auction sales, I apply a limited amount of discount for two or more items sales; For buy it now, the discount could be slightly better. The actual discount depends on parcel destination as well. The seller reserve the right to determine the final combined postage.
 Q: How soon should I pay?
  A: In most cases, you need to pay within 7 days. Afterwards the system may fire a unpaid dispute automatically.
 Q: Can I apply for a deferment of payment?
  A: Yes, if you need longer than 1 week to pay. You can apply for a payment deferment by ebay Message to the seller. the Seller determines if it can be accepted.
 Q: Can I return for a refund?
  A: For most items, yes you can. It has to be within 7 days after you receive the order. The return item must be unused, unwashed, and packed exactly same as original. If it is not in a directly-resellable condition, the refund can not be done in full. The buyer pays for return cost.
 Q: Can I ask for Express shipping?
  A: Yes. You can pay a few extra dollars (usually $5) to upgrade the shipping to Express. You need to tell this ASAP after purchase BEFORE order despatching occurs.