In the unlikely event that you are not satisfied with your purchase, we are happy to offer all our customers refunds (excluding original postage paid) or exchanges for items returned within 28 days of receipt.
Christmas period policy: Any goods purchased in November/December can be returned for refund or exchange right up until January 31st.
We are also happy to send out an exchange of your choice at NO EXTRA COST.
Please note that all products must be returned unused, in its original packaging. Please do NOT sellotape on to the box directly as this will ruin the packaging therefore making it unsaleable. We suggest you use a traceable method of shipping as we cannot be held responsible for any lost items.
To help process your request as quickly and efficiently as possible we include a simple to use Returns form and Returns label with all orders. Returns and refunds are usually processed within 24 to 48 hrs of receipt of goods.
- Returning from the UK: Return via Royal Mail Recorded Delivery to ensure it's safe return as we cannot be held responsible for any lost items.
- Returning from outside the EU: If so, please check with courier/postal service for instructions on how to send back returned goods as simply marking the parcel/form as 'Returned goods' may not be enough. Please note responsibility for any costs related to the shipping of the item lies with the customer.