Shipping

1. I need the item ASAP can you deliver the next working day?

Yes we can! All items can be sent by Express Post Australia wide if you click on Express Post at the checkput page. If your delivery postcode is within the Express area specified by Australia Post, you will receive your item the next working day. If your delivery postcode is outside of the Express area, you will receive your item within 1 - 3 working days. You can check if you are in the Express area and estimate your delivery time by clicking the 'Estimate delivery' link found on all of our item pages. There is a $14.95 flat rate charge for all orders placed.

2. Can you post my order today?

Yes we can! All orders placed before 2pm Brisbane time between Monday - Friday (excluding public holidays) will be posted on the same day. Orders placed on Friday evening or during the weekend will be posted first thing on Monday. Service excludes public holidays.

3. I need the item for the weekend can you deliver in time?

Yes, we can deliver to you before the weekend depending on your delivery postcode and the day your order is placed:

For our free Standard Australia Post Shipping you should allow 3 to 7 working days for your order to arrive. We despatch all orders up to 2pm Monday - Friday.
If your delivery postcode is within the Express area specified by Australia Post, your order must be placed by Thursday 2pm Brisbane time for delivery on Friday. This commonly applies to all capital cities and metro suburban delivery areas in all states except WA and NT. If your delivery postcode is outside the Express area specified by Australia Post, your order must be placed by Tuesday 2pm Brisbane time for delivery on Thursday or Friday. This commonly applies to all country and remote suburban areas in all states, WA and NT. You can check if you are in the Standard & Express area and estimate your delivery time by clicking the 'Estimate delivery' link found on all of our item pages.

4. Is the FREE SHIPPING for costumes option available to international Customers?

No the FREE SHIPPING OPTION for costumes only is only available to Australian Customers only, please contact us for a quote on al International Shipping Costs.

5. Can I pick up my item or arrange my own courier?

Yes, pick-ups are available from our warehouse Mon-Fri from 9am till 5pm & Sat from 9am till 4pm at
Unit 1, Number 38 Export Drive, Molendinah, QLD, 4219.
We can also organise a same day delivery courier service to Gold Coast, Brisbane & Sunshine Coast. Orders must be placed by 11am from Monday to Friday. Please call us on 055915544 so we can arrange an estimate of the cost & delivery time.

6. Where will my order be posted from?

All items are posted from our Gold Coast warehouse.

7. I am buying many items, do you offer postage discounts?

We offer FREE Standard Shipping on costumes only across Australia & a one flat rate of $14.95 Standard Post, regardless of how much you buy. There are no hidden costs.

8. My item did not arrive in time for the intended event, can I return it for an exchange or refund?

Unfortunately, we do not accept returns for an exchange or a refund if Australia Post fails to deliver your item in time. We can only ensure that your order is posted promptly and as promised, we have no direct control over delivery times specified by Australia Post.

9. What postage services are available?

We only use Australia Post "Standard & Express" to deliver items. No other services are available.

10. Is postage insurance available?

We offer insurance at an additional $2.50 per $100 of goods.

11. Can I track my parcel?

You can track Express Post parcels within 24 hours from the time they are posted. Alternatively, contact Australia Post on 13 13 18 and quote your Express Post tracking number to speak to a customer service representative about your parcel.

12. Do you post internationally?

We mail internationally to New Zealand & other countries, please contact us for a quote.

13. Can you deliver to my workplace?

Yes, we can deliver to your workplace, home or PO Box as well as to country and regional areas. If you wish to have your order delivered to your workplace, a workplace name is required.

14. My item has been posted, can I change my delivery address or redirect the parcel?

Parcels cannot be redirected to a different delivery address once the item has been posted. You must ensure that you have provided us with the correct delivery address during the checkout process.

15. Still need help with postage and delivery?

Please contact us with your delivery postcode and the date you require the item by and we will check if delivery will be possible.