We are closed for the holidays, but are still providing customer support for previous orders (give us a couple of days to respond, though, as we may be traveling or stuck in some horrible, backward place without Internet access, like the in-laws' house). The fastest way to reach us is by direct email to our technical support address, which you can find on your orange invoice or at the top of any help or installation instructions included with your order.
If you no longer have this information or have contacted us via this method and haven't received a reply in 48 hours, please contact us through eBay and select OTHER as the subject of the contact.
Although our official return date is January 6, we will probably be open before then.
Thank you, and have a happy holiday season!