Customer Service Area
Postage and transit times
All goods are in stock so there is no extra time involved with waiting for items to arrive from another supplier. This means when you have finalized your payment, we can immediately prepare your purchase for postage. Usual handling time is just one day.
All domestic deliveries are sent by Australia Post. There is the option to upgrade to Express Post delivery or even courier delivery using Australian Air Express couriers. International shipments use Australia Post air mail or Registered Post Air Mail as we have found their transit times and reliability to be very good. TNT International couriers can be quoted on for faster International deliveries, please request a quote by message. Some destinations will be required to use Registered Post service for added security and insurance against loss. If we receive an International purchase requiring shipment via Registered Post, we will contact you requesting your approval of the shipping cost difference or you may choose to cancel the transaction.
Australian transit times to capital cities and some major regionals. Check transit times on Australia Post Web Site
International transit times vary greatly by destination country. Usually international parcels are delivered within 10 to 15 working days to destinations like USA, Canada and UK. South East Asian countries 7 to 10 working days. Occasionally unforeseen delays will add additional time to the delivery where items are held up for customs inspections, misrouted by the mail service, are the subject of strikes or industrial action, unusual weather events and or natural disasters.
|REGULAR POST to Capital City. Add 1 to 3 days for remote locations
|EXPRESS POST to Capital City. Add 1 to 3 days for remote locations
|AUS AIR EXPRESS to Capital City. Add 1 to 3 days for remote locations
Returns and Replacements
Our products are great quality and fantastic value so if for any reason you are dissatisfied with a purchase, we’ll assist you with a prompt refund or exchange. Refunds will be credited in the same form as they were paid if an item is returned within 30 days of the purchase. If an item is returned more than 30 days after purchase, an exchange for another item can be made, but a refund is not possible except for your statutory rights.
The original shipping and handling charges are not refundable. Where the original order had free shipping a $6.50 handling fee will be deducted from the returns only if a refund has been requested. This fee is not applicable for exchanges or credits. If you have an exchange for the same dollar amount as the original purchase, no additional shipping and handling charges will be incurred. Please message us for return instructions or any other query.
Purchases and Cancellations
We appreciate mistakes can be made. If you have purchased an item in error, please send us a message as soon as possible requesting we cancel the transaction. If items remain unpaid for more than 1 day, we may send you a purchase reminder, if payment is not received after 3 days, we may send another purchase reminder, if payment not received after 7 days, we may file an unpaid item request with ebay to recoup the final transaction fees paid out at the time of sale. It is always advisable to inform us of your payment situation by message so we can resolve amicably, as unpaid items will lead to strikes against your account and may affect your ability to transact on ebay.
In the event that an item sold is no longer available due to stock shortage, the item being damaged or other issue, we will message you with the situation and offer you an immediate refund or other remedy.
Payments and Tax
Pricing is in Australian dollars and includes a GST (goods and services tax) component of 10% but excluding delivery charges.
We cannot accept your order until you have paid for it in full. You can pay by PayPal and Australian customers can direct deposit funds to us on request. If customers choose to pay by direct debit, we will process the order only once we have verified that funds have been received into our bank account.
International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. While we apologise for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)
Information we Collect
When shopping with us you may be asked to supply personal information. We may also conduct surveys or market research and may seek information from you from time to time. These surveys will provide Us with information that allows improvement in the types and quality of service offered to you and the manner in which those services are offered.
We will not collect any personal information which may reveal racial or ethnic origin, political opinions, philosophical beliefs, trade union membership, sexual activity or sexual orientation.
Use and disclosure of information
Your personal information, including your e-mail address, will be used for two primary purposes. First it will be used to ensure the proper function of the business and online software. Secondly, it will be used for marketing, planning, product development and research requirements of Us and participating third parties contracted to Us. Specifically, We will not use or disclose or permit the use or disclosure of personal information that could be used to identify an individual member in any circumstances except as necessary by statute or court order.
Security of your Information
We will take all reasonable steps to ensure that all information collected from you that we use or disclose is accurate, up to date, complete and stored in a secure environment accessed only by authorised personnel. Please keep in mind that no information transmitted over the Internet can be guaranteed to be 100% secure. We will endeavour to protect your personal information, however we cannot ensure or warrant the security of any information you transmit to us or receive from our online software. These activities are conducted at your own risk. Once we receive your transmission, we will use our reasonable efforts to ensure its security.