Divine Beginnings

Online Times:

To answer your questions and send out your invoices are:

Monday to Friday 9.30am to 2.30pm.

Except for Public Holidays. 

In case you need to contact me here are the details:

Email:   lynrobo70@bigpond.com

Please use the ebay message system where possible, because at times we have so many emails come in, that one could easily be overlooked. This will not happen with the eBay messages received!

Home: (07) 55020079

Quotes: Writing and working out quotes does take up a lot of my time, therefore I ask that clients only ask for a quote if they seriously intend on purchasing! So please only serious buyers! 

For Market Sellers, Charities, Fundraisers and Schools who purchase from 50 items upwards, I will discount. When I say from 50 items I do mean 50 single items of the same product and from the same listing & not 50 mixed items from different listings of course.

To get a quote please state your Postcode (if in Australia), or your Country (if overseas). Please also state the quantity needed, when you need them by - at the latest and the code found within the header of each title eg. nov 14. Or simply copy the title of the listing in full.

To give you an example:

Your location: Please give me a quote for 3210 Vic. via parcel post or with signature  etc.

Your location: Please give me a quote to the USA via air mail.

Date:             Items would be needed by the 20th of Nov. 2012 at the latest.

Item number  and quantity:

nov 14  x  80

toy52  x 100

sta5   x  150

I hope this is of assistance and wish you divine moments.

Clients please consider that I too am only human. Like yourself I only have two hands and need to eat and sleep just like everyone else. I too have family that needs me therefore, please remember that I cannot be online 24/7 and pack and send items 24/7.

Feedback:

All feedback is taken to heart, more so because I do care! Selling on ebay truly is non-stop and involves many areas behind the scenes that are not seen or contemplated by many buyers. Items are packed very carefully and there is no saving on packaging materials at any time, because I want you to to receive your items in one piece.

Items are sent as fast as is humanly possible!

Please don't leave neutral or negative feedback because your item did not reach you on time. I cannot influence the speed of Australia Post. So please be fair! Choose express post, ensure your payment is an instant pay pal payment, ensure you have left enough time for items to reach you on time, taking public holidays and or other possible delays into consideration etc.

If your package arrives and you have some items broken, let me assure you that they were whole when they left here. Every item is checked thoroughly prior to being packed. All items are packed with bubblewrap to ensure safe transit.  Parcel Post with signature includes up to $50.00 insurance and your post office will happily reimburse you for any damage that occurred during transit! Please don't hold me responsible for damage that occurred during transit because that is simply out of my hands. So please don't leave a neutral or negative when it was not my fault! Consider the circumstances and consider what I can and cannot influence.

Please also consider for one moment, that if an item was out of stock, that eBay's stock count is not always accurate! I as the Seller, would never list an item or items if I knew that the quantity was incorrect. With the huge number of items available in my store, it is impossible to count every sealed package that has been delivered by suppliers. Here and there the quantity purchased from my suppliers is incorrect. Hence the quantity listed may be slightly short. I won't know this until I get to the last few to pack and send. One other factor is the increasing number of non paying bidders! This truly plays havoc with stock quantities!  Im not sure why a client would leave a neutral or negative feedback for an item out of stock, however it has happened - even though the client was reimbursed / refunded immediately! All I can say is this - why would I knowingly list a quantity that was incorrect ? The seller pays ebay fees for it, so it would not make much sense ! In such a case I apologise, but I am only one person with two hands and I can only do so much.

I try to provide you with as much personalised service as possible, not automated because I am not a machine and value my clients!

So please contact me PRIOR to leaving FEEDBACK if there is a problem, or if you are not happy with something. Communication is the key to all there is, so lets talk! 

Public Holidays in Qld. and Statewide:

Please note that no items can be sent off to you on public holidays, due to Australia Post being closed. Your items will therefore be sent off on the next business day. Divinebeginnings will not be online to answer questions or send out invoices during Public Holidays. However the client is more than welcome to make their purchases via buy it now in my store, invoices will also be sent out on the next business day.

Australia Day PHol.   - Mon. 28/01/13

Good Friday              - Fri.   29/03/13

Easter Monday         - Mon. 01/04/13

Anzac Day               - Mon. 25/04/13

Labour Day              - Mon. 06/05/13

Queens Birthday      - Mon. 10/06/13 (excpt WA and Qld)

Brisbane Show Day  - Wed.14/08/13

Queens Birthday Qld- Mon. 07/10/13

Christmas Day         - Tue. 25/12/13

Boxing Day             - Wed.26/12/13

If you need your item to reach you by a specific date, then please insure that your payment will reach my account prior to any public holidays and weekends, so that your items can be sent off prior to these days! Please also consider having your items sent via express - should you feel there is little time prior to you needing your items!  Also please ensure you pay pal payment is an instant payment and not a pending payment which often takes 5 days to clear! Items won't be sent until your payment has been cleared. For more information regarding pay pal payments, please click on the help link on your pay pal account.

Postage costs: As @ 02 April 2013

Within Australia:

Please note that these costs will go up every time Australia Post increases the postage cost and that you will find the updates here.

Letter Mail:

Letters via Parcel post :  $1.80 and up to $5.00

Letters via Parcel post with signature:   $4.85 and up to $8.05

Letters via Express:       No longer available as not trackable.

Packages Via Parcel Post 

Up to 500g Parcel Post:     $7.95

500g Up to  1kg  Parcel Post:  $13.70 and up to $16.75 dependant on location (postcode).

Boxes: For Boxes above /over 1kg (boxes), charges will be based on the 'deemed weight'. Deemed weight is the parcel's volume in cubic meters. As per Australia Post.  (size x size x size x250 = actual weight). We will use "pre used" boxes where and when we can. However if not available a charge for the box will apply. There are 2 sizes charged at $2.05 and $3.05 which is at cost to us - forwarded on to the buyer. The box charge is not included in the postage cost quoted below!

Up to  1kg BOX Parcel Post:  $12.90 and up to $16.80  (dependant on box size & location)

Up to  1kg BOX Parcel Post with signature: 

                                             $16.95 and up to $19.85  (dependant on box size & location)

 Over 1 kg box depends on state/postcode. So if you need me to quote pls advise of the postcode.

Packages via Pre paid satchel PARCEL POST :  Please note that satchels are limited to a certain volume, due to their size. We will try to put as much as we can in a satchel, so long as it is still safe during transit.

Up to 500g Parcel Post Satchel:  $8.95  includes packaging material.

Up to   3kg Satchel Regular:     $13.40 includes packaging material.

 All items sent within Australian that are paid through Pay Pal MUST be sent by Parcel Post with signature  - or via platinum express post !

Parcel Post with signature is a $2.95 "label" on top of regular post charges ( red and white label). It covers the buyer for up to $50.00 cover.  The label is at cost to us as per Australia Post and has no bearing on the regular postage charge (white label).

Packages via Pre paid PARCEL POST satchel with SIGNATURE:

Up to 500g Registered:   $11.20          Pre-paid satchel - includes packaging material.

Up to   3kg Registered:   $16.35          Pre-paid satchel - includes packaging material.

Packages via "regular" Express - (Only Payment methods not including pay pal are accepted)

Up to 500g Express:       $10.55       Pre-paid satchel - includes packaging material.

Up to   3kg Express:       $14.80       Pre-paid satchel - includes packaging material.

"Platinum" Express Satchels. Signature on delivery is obtained as proof of delivery and  tracking information is available on the web for items sent within the network.   Please note for parcels over 500g add $4.95 to the above rates for labelled non prepaid satchels.

Up to 500g Express Post Platinum Satchel:  $14.90 - includes packaging material.

Up to 3kg Express Post Platinum Satchel:    $19.35  - includes packaging material.

Expected Delivery Times Within Australia:

Divinebeginnings will post items on Mondays, Tuesdays and Thursdays. Although I will always try to get your items to you as fast as is humanly possible, PLEASE allow 2-3 Days for your items to be packed and sent off. Divinebeginnings would not want you to be dissapointed because your item did not reach you on time! So please also consider any public Holidays as listed above! All in all allow yourself enough time for packages to reach you, as I cannot influence the speed of Australia post and cannot be held responsible for items not reaching you on time - due to Australia Post hold ups!

Australia Post

Generally it will take between  3-7 "Working" days  for the following states:

QLD. /  NSW. /  VIC. /  SA. /  NT. /  WA. /  TAS. 

Express Post: Generally is a next business day delivery. However Australia Post does not guarantee a next business day delivery for certain Post Codes! For precise details of postcodes served and guaranteed of next day business delivery ask at your post office or visit the Australia Post Website - austpost.com.au. Better to calculate a couple of days extra for delivery - just in case!

Postage Cost International: International buyers please note that I can often send you 4 or more items for the same postage cost! Simply leave your invoices marked as unpaid until you have received your final invoice so as to allow me, to further access your invoice and combine postage / items for you. Once you have received your final invoice you may mark your invoice as paid - as no further access is needed by me. If you are unsure in regard to weight of items and do not wish to go above a certain weight, then please do email me with the name of your country and the items and quantity you wish to purchase. For instance: nov14 x3  or  toy22 x8 eg. country: USA, is all I need to know. These letters and numbers are found at the end of  the title of any listing. Or simply copy and paste the title of the items.

New Zealand  (Zone 1)

Up to 500g  Registered Air Mail:               $16.25

Up to   1kg  Registered Air Mail                $26.55

Up to 1500g Registered Air Mail               $34.75

Up to 2000g Registered Air Mail:              $44.00

Extra 500g or part thereof  Air Mail:       $4.55

CHINA (Zone 2)

Up to 500g Registered Air Mail:          $17.90

Up to 1000g Registered Air Mail:        $30.60

Up to 1500g Registered Air Mail:        $40.95

Up to 2000g Resistered Air Mail:        $52.50

Asia / Pacific (Zone 3)

Please note there are cheaper postage options depending on location.

Please wait for me to combine your invoice....

USA / Canada (Zone 4)

Rest Of The World

Please note there are cheaper postage options depending on location.

Please wait for me to combine your invoice....

Expected Delivery Times Overseas:

Refund / Return Policy:  DivineBeginnings appreciates your business and wants you to be 100% satisfied with your purchase. If you are not satisfied with your purchase for any reason, please contact me prior to leaving feedback via eBay message system. Insurance is optional so please know that if an item arrives broken due to transit, that no refund will be given. No items will ever leave here broken, as everything is checked thoroughly! Registered post includes insurance up to $100.00. If returning an item please ensure you enclose your username and reason for return, so I know who it is from!!

You may return the item within SEVEN business days of receipt. All the item/s need to be in their original condition, not worn/damaged or altered in any way. Ensuring safe return transit is the responsibility of the Buyer. Important: Your shipping costs will not be refunded for any reason. If you DON'T Agree with my return / refund policy please don't bid.

In order to receive a refund, items must be returned - photograph's are not accepted!

Payment: 

Is  STRICTLY required within Three days  (3)  from the date of the completion of the auction, unless other arrangement have been made with me prior in writing. NB: Please put user ID or Postcode as referene when you deposit funds into my account not eBay item numbers! This is important when it comes to locating your items so if you want quick service... The more details the better.

! Please don't bid unless you intend to pay !

If You Have Any Questions Please Contact Me

I am always pleased to answer any questions or concerns !