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Divine Beginnings

DivineBeginnings FAQ's
PLEASE READ FOR INFORMATION
INFORMATION YOU MAY BE LOOKING FOR
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Divine Beginnings Party Heaven sells:

COSTUME & ACCESSORIES  DECORATIONS  LOOT BAG FILLERS - NOVELTIES  PARTY SUPPLIES  PARTY PRIZES  REWARDS  TABLEWARE  THEMED PARTY FAVORS  and much more. Ready too throw the ultimate Party? Then visit my store. 

CREATE YOUR OWN PARTY PACKS: Visit my Store and Use Buy Now.  You can enter the exact quantity you need in the rectangle at the top of the listing.

Don't want to miss out on new and updated stock ? Sign up for my email newsletters or add my Store to your Favourites.

My favourite saying !  There Are No Problems ~ Only Solutions So if you need to query something, contact me via ebay messages please.  It Is  ALWAYS  a pleasure to be of assistance.

Please note: All kinds of information re: postage costs / charts etc. can be found at the following link, located at the very top of the store headerIt is named:

 INFORMATION YOU MAY BE LOOKING FOR 

Need more Info? Click the link above named: PLEASE READ FOR INFORMATION located at the very top of the store header! Or send me a message for clarification, PRIOR to purchase!

PLEASE NOTE: 

Australia Post postage increase as @ 02/11/12  There is no longer an up to 250g category! Postage is now from 0g up to 500g @ one and the same price! Wether your package weighs 50g, 200g or 300g etc. all is charged at up to 500g.  Registered post "labels only" are $3.20 which is a seperate cost and added to the regular postage cost. Updated postage costs can be found on the link located above named INFORMATION YOU MAY BE LOOKING FOR . POSTAGE QUOTES PRIOR TO PURCHASE ARE WELCOME, JUST SEND ME A MSG!

Clients please Do Not Check Out or make paymentuntil I have combined your invoice! Postage costs will add up automatically via ebay automated system. Hence if you want the best combined postage available, wait for me to combine, before you check out / make payment. Once you have checked out I can no longer combine or change the postage you paid. Once you have finished with all buying from the store, simply send me a msg. via ebay messages or click on request total from seller tab to inform me.

Iam offline on weekends ~ so please be patient!

Postage Days are: Mon / Tue / Thu.

Change of address? Pls note that I will only send to the address listed with "ebay", at the time of sale! If you need items sent to different address, please change on your personal ebay details page. Also pls advise of change via ebay messages - that way I will confirm the address I have listed for you. Thanks!

 

Don't Forget! If you want the best possible combined postage, WAIT with check out & payment until I have manually combined all purchases for you!

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Postage & Payment

PAYMENT: Is STRICTLY required within Three days (3) from the date of the completion of the auction, UNLESS other arrangements have been made with me prior in writing. NB: Please put USER ID or POSTCODE as referene when you deposit funds into my account. This is important when it comes to locating your items so if you want quick service... The more details the better. Payments made; not equaling invoice total create huge headaches & delays, so please do not overpay or underpay but pay the exact amount stated on your invoice!

PICK-UPS: Is strictly CASH when this arranged.

AUSTRALIANS can pay via direct bank deposit  or pay pal.  !  NB: Please include a printout of your  E-bay Invoice when sending your payment by cheque or money order,of if you are unable to print out the invoice, then please enclose your username on a piece of paper within the envelope! Otherwise I will not know what your username is and cannot allocate your payment!

INTERNATIONAL CLIENTS: Can only pay via pay pal. No other forms of payment are accepted.

Pay Pal Payments: AUSTRALIAN bidders wishing to pay via Pay Pal MUST have their items sent via REGISTERED Mail or EXPRESS Post.  NO EXCEPTIONS !

COMBINED POSTAGE: I will always try to find the cheapest & safest possible way to send your items to you! All items are combined automatically, UNLESS : A client marks their item as paid or goes through check out, prior to their final invoice total having been sent. So if you are buying or bidding on more than one item DO NOT pay or mark your invoice as paid!!

Once you have finished with ALL of your shopping simply click on the "request total from seller" tab, this will alert me to the fact that you would like me to send out your invoice.  Please leave your invoice marked as UNPAID until you have finished all shopping & your final invoice has been sent out to you, otherwise combining items is simply impossible as a Seller can then, no longer access your invoice in order to do so!  For more information please click on the link below:

  INFORMATION YOU MAY BE LOOKING FOR          

Refund / Return Policy: DivineBeginnings appreciates your business and wants you to be 100% satisfied with your purchase. If you are not satisfied with your purchase for any reason, please contact me prior to leaving feedback. lynrobo70@bigpond.com   Insurance is optional so please know that if an item arrives broken due to transit having been rough, or items do not reach you, that no refund will be given, hence insuring / registering items is the clients option. So please insure your items, if worried or in doubt.

You may return the item within SEVEN business days of receipt. All the item/s need to be in their original condition, not worn/damaged or altered in any way. Ensuring safe return transit is the responsibility of the Buyer. Important: Your shipping costs will not be refunded for any reason. If you DON'T Agree with my return / refund policy please don't bid.

Non Paying Bidders: A reminder will be sent out to you on day 7 of non payment. Also on day 7 a dispute will be opened by me. If I have not heard from you by day14 the dispute will be closed, I will not enter into any further communication with you and you will be reported to eBay  by me. You will then receive a strike against your account and dependant on the amount owing I may take legal action!! Please also be advised that a file is kept on all non paying bidders!

If you are experiencing financial difficulties or you are having other difficult and unexpected situations pop up then PLEASE EMAIL ME ~ Iam a very reasonable and flexible person, and Iam sure we can come to some kind of agreement ~ However, if you do not contact me Iam in the dark and cannot assist you further!

If You Have Any Questions Please Contact Me

Iam always pleased to answer any questions or concerns !

Regards, Lyn~ DivineBeginnings :)

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Online Times:

To answer your questions and send out your invoices are:

Monday to Friday 9.30am to 2.00pm.

Except for Public Holidays. 

In case you need to contact me here are the details:

Email:   lynrobo70@bigpond.com

Please use the ebay message system where possible, because at times we have so many emails come in, that one could easily be overlooked. This will not happen with the eBay messages received!

Home: (07) 55784208

Ensure you have left enough time for items to reach you on time, taking public holidays and or other possible delays into consideration etc. Every item is checked thoroughly prior to being packed. All items are packed with bubble wrap to ensure safe transit.I am not responsible for any damage that may occur during transit with Australia Post & their employee's that is simply out of my hands.

Please also consider for one moment, that if an item was out of stock, that eBay's stock count is not always accurate! I as the Seller, would never list an item or items if I knew that the quantity was incorrect. With the huge number of items available in my store, it is impossible to count every sealed package that has been delivered by suppliers. Here and there the quantity purchased from my suppliers is incorrect. Hence the quantity listed may be slightly short. I won't know this until I get to the last few to pack and send.

I try to provide you with as much personalised service as possible, not automated because I am not a machine and value my clients!

So please contact me PRIOR to leaving FEEDBACK if there is a problem, or if you are not happy with something. Communication is the key to all there is, so lets talk! 

Public Holidays in Qld. and Statewide:

Please note that no items can be sent off to you on public holidays, due to Australia Post being closed. Your items will therefore be sent off on the next business day. Divinebeginnings will not be online to answer questions or send out invoices during Public Holidays. However the client is more than welcome to make their purchases via buy it now in my store, invoices will also be sent out on the next business day.

Australia Day PHol.   - Mon. 28/01/13

Good Friday              - Fri.   29/03/13

Easter Monday         - Mon. 01/04/13

Anzac Day               - Mon. 25/04/13

Labour Day              - Mon. 06/05/13

Queens Birthday      - Mon. 10/06/13 (excpt WA and Qld)

Brisbane Show Day  - Wed.14/08/13

Queens Birthday Qld- Mon. 07/10/13

Christmas Day         - Tue. 25/12/13

Boxing Day             - Wed.26/12/13

If you need your item to reach you by a specific date, then please insure that your payment will reach my account prior to any public holidays and weekends, so that your items can be sent off prior to these days! Please also consider having your items sent via express - should you feel there is little time prior to you needing your items!  Also please ensure you pay pal payment is an instant payment and not a pending payment which often takes 5 days to clear! Items won't be sent until your payment has been cleared. For more information regarding pay pal payments, please click on the help link on your pay pal account.

Postage costs:

Australia Post up to 500gram = $7.95 (includes packaging). With signature =$10.95. Express =$10.55.(+$2.95 with signature). Any other charges over 500grams will be based on the 'deemed weight'. Deemed weight is the parcel's volume in cubic meters. As per Australia Post.  (size x size x size x250 = actual weight). We will use "pre used" boxes where and when we can. However if not available a charge for the box will apply. There are 2 sizes charged at $2.05 and $3.05 which is at cost to us - forwarded on to the buyer. The box charge is not included in the postage cost quoted below!

 

Refund / Return Policy We appreciate your business and want you to be 100% satisfied with your purchase. If you are not satisfied with your purchase for any reason, please contact me prior to leaving feedback via eBay message system. Insurance is optional so please know that if an item arrives broken due to transit, that no refund will be given. Items are thoroughly checked before posting! If returning an item please ensure you enclose your username and reason for return, so I know who it is from!!

You may return the item within SEVEN business days of receipt. All the item/s need to be in their original condition, not worn/damaged or altered in any way. Ensuring safe return transit is the responsibility of the Buyer. Important: Your shipping costs will not be refunded for any reason. If you DON'T Agree with my return / refund policy please don't bid.

In order to receive a refund, items must be returned - photograph's are not accepted!

Payment: 

Is  STRICTLY required within Three days  (3)  from the date of the completion of the auction, unless other arrangement have been made with me prior in writing. NB: Please put user ID or Postcode as reference when you deposit funds into my account not eBay item numbers! This is important when it comes to locating your items so if you want quick service... The more details the better.

! Please don't bid unless you intend to pay !

PICK-UP:

Is Possible - However is By Appointment ONLY & correct cash is neccessary. Please also note that pick up is only possible on Monday to Friday and not on weekends, as I do not get to spend much time with my family during the week. Weekends and quality Family time is something  rather sacred here :) If you wish to pick up, simply advise of the day and time that would be most suitable for you and we can take it from there:) I will then advise of address etc. Please do not just turn up at the front door without an appointment! Chances are I am not home or if "someone" is home they will not know anything about your purchases or where items are located!

Days are Mon to Friday 
between the hours of 10.30am and 2.00pm (not including public holidays).
Correct cash payment is neccessary (I do not keep change here), and
pay pal is not accepted for pick up (no tracking number is available).
Location for pick up is Nerang
The client simply advises of the day and a time for pick up and we
go from there...

If you are experiencing financial difficulties or you are having other difficult and unexpected situations pop up then PLEASE message me ~ I am a very reasonable and flexible person, and I am sure we can come to some kind of agreement.

 

If You Have Any Questions Please Contact Me

I am always pleased to answer any questions or concerns !