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Customer Care

Our Promise To You

We know why you shop online — to find great deals on a wide variety of quality products from the comfort of your home. You also expect fast and economical shipping and timely, accurate responses to your questions. At Emerald City Fabrics we understand your expectations. That's why we work hard every day to meet and exceed them. This is our promise to you.

Contact Us

If you have any questions, concerns or comments regarding our products or service, please feel free to email us anytime at service@emeraldcityfabric.com. We will respond within 24 hours, most often much sooner.

You may also call us toll-free in the U.S. and Canada at 1-877-272-3891. International customers may call +1 425 369 8994. Our phone service hours are Monday-Friday 9 AM to 4 PM PST.

Written inquiries or correspondence sent by regular mail may be addressed to:

Emerald City Fabrics
1065 12th Ave NW Suite E6
Issaquah, WA 98027

Please note that we are an online store only; our warehouse is not currently open to the general public.

Shipping Rates and Policies

We offer some of the most competitive shipping rates in the business. Please visit our Shipping Rates and Policies page to learn more.

Payment Terms

We strive to offer the most flexible payment terms for our customers. United States customers may pay via PayPal or with a major credit card over our toll-free number 1-877-272-3891. International payments are accepted in United States dollars via PayPal or credit card. PayPal eChecks must clear the bank before your purchase will ship.

Sales Tax

Washington State residents pay sales tax on the total purchase price including shipping and handling charges.

Return Policy

Your complete satisfaction is our top priority, and we want you to feel absolutely comfortable with your purchase decision. If you are not satisfied with your purchase for any reason, we will refund your purchase price excluding shipping upon return receipt of the complete item in good order. We apologize but due to copyright restrictions, we cannot accept returns on books or patterns.

We understand that you want to be confident of your eBay purchase, so we provide as much detail as possible in our listing descriptions. Need to know the scale of a print? We include a photo with a ruler for every fabric. Can't find the answer to your question in the listing or in our FAQs? Please contact us before purchasing.

Computer Monitors and Color Matching

We photograph our products under full-spectrum lights (similar to natural sunlight) and correct for color using professional digital equipment. Even so, computer monitors cannot render colors accurately, and the coloration and brightness of our fabrics will vary depending on your monitor settings. For this reason we do not recommend that you attempt precise color matching of fabrics on your computer screen.

Fabric Flammability

Please note that cotton fabrics typically do not meet federal flammability standards for children's sleepwear. Please contact us for further information prior to purchasing fabric for this purpose.

Privacy Policy

Emerald City Fabrics is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval.


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