A few requests before we begin:
PLEASE READ THESE FAQs BEFORE ASKING QUESTIONS
PLEASE ASK QUESTIONS BEFORE YOU PURCHASE THE ITEM
TO AVOID DELAYS PLEASE ENSURE EBAY HAS YOUR FULL CONTACT DETAILS INCLUDING PHONE NO. - We need this to send items via
courier
WHEN TRANSFERRING MONEY TO OUR ACCOUNT, PLEASE LEAVE YOUR USERNAME AS REFERENCE (Not the item ID as this can be the same as another buyer)
PLEASE LEAVE FEEDBACK FOR US WHEN YOU RECEIVE YOUR ITEM - IF YOU HAVE A PROBLEM EMAIL US FIRST
I've transferred the funds - how long will it take for my money to appear in your account?
If you transfer the money before 4pm, it usually appears the next day. After 4pm it may take an extra day. If you use Bank of
Queensland the transfer is instantaneous.
How long will it take for my item to arrive?
We generally despatch your item the same day we receive payment. Visit the
Australia Post website to determine postage times to your postcode. (Lodgement postcode is 4120). If sent
by courier we will provide a tracking number to track progress of your item.
When will you leave me feedback?
We leave feedback for you when we receive your payment.
Why haven't you responded to my email?
Our business hours are Mon-Fri 9am-5pm. Occasionally we will be out of the office. You should receive a reply within 2 business days (though more usually the same day). Sometimes our messages just don't get through for various reasons - check your junk email box and if you still can't find anything, email us again and let us know you haven't heard from us.
What are your banking details?
Our banking details are listed at the bottom of every item. They are:
Bank of Queensland
Account Name: Extreme IT
BSB: 124005
Account Number: 12330345
I don't have a Bank of Queensland account - what do I do?
It doesn't matter - you can transfer money into our account from any branch of any bank.
If you have any other questions, please email
ebay@extremeit.com.au
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