Family Deals Australia

Terms and Conditions

The successful high bidder must complete the sale transaction (including payment) within 7 days from the date of receipt of email notification following the end of the sale. Otherwise, high-bidder will be considered as NON-PAY buyer.

Delivery

Dispatch of goods is arranged through Family Deals Australia.
Please allow up to 14 working days for delivery in most cases it would be much sooner.

Delivery hours between 9am to 5pm weekdays and Saturday between 10.00am and 1.00pm.

Family Deals Australia is not directly liable for any loss, theft, or damage to any goods. If problems do arise, please contact us, and we shall endeavour to resolve any issues.

Family Deals Australia adheres to all trading rules applied by eBay.
While all care is taken, any errors or an omission in the item details is unintentional.

Warrant Return Policy
 

Most listed items come with manufacture warranty description cards. Buyers please note the different of the warranty term:

1. Manufacturer warranty: Buyers have to contact manufacturer of the item for all the warranty service within the warranty period.
2. Family Deals Australia can provide contact detail of manufacturer to buyer.  Family Deals Australia has no other responsibility (included DOA) to item which covered with Manufacture warranty.
3. Manufacturer On-site Warranty: Buyers have to contact manufacture of the item to arrange booking of all on-site service within the warranty period. Family Deals Australia has no responsibility to item Manufacture On-site warranty.
4. Replacement warranty (Return to Base): All Faulty item can be replaced with full functional unit after checking process (take up to 20 business days) within 30 day warranty period. Buyer has responsibility to send back the faulty item to Family Deals Australia at own cost.
5. No Return Basis: item sold as it’s, NO return or refund.

All events such as physical damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Family Deals Australia has no guarantee on product compatibility unless specified on the item listing. Family Deals Australia adheres to all trading rules applied by eBay and Department of Fair Trading NSW (Australia)

Refund Policy
 

For All Auction items: Basically, auction items are NOT refundable after being sent out. However, Family Deals Australia will ONLY process refund based on the rules of consumer right from the Treasury of the Australian Government

For All "Buy it Now" BRAND NEW items ONLY : Family Deals Australia offers 7 days refund policy on all UNOPENED items

Shipping and Handling fee are NOT refundable for all type of items. Any returns require buyer to contact us for a Return Authorisation Number prior to returning any products. Please Note: For all returns buyer must incur postage costs themselves. If you do not agree to any of our conditions please do not bid on our items.