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Delivery

We use several shipping options to dispatch our orders such as Australia Post, Couriers& Freight Management Companies. We choose the best option for orders based on the delivery location, order size/weight and time frame the order is required.

All orders will be marked as posted in eBay when ready for dispatch, we also send a confirmation email at the same time. If your order has tracking the link to it will be shown in this email as well as in eBay with your order.

Please note: the delivery times stated on eBay should only be as a guide, refer below prior to placing your order for our estimated delivery timeframes

Free Standard Delivery – NO TRACKING – orders under 500g or $40

Our standard service for small orders –(under 500g or $40) aresent viaAustralia Post Regular Letter Delivery with no tracking details, these orders are sent in a bubble envelope.

These deliveries are usually delivered to a letterbox and depending on your location, can take up to 6 business days to deliver. Refer to the Australia Post website for further details.

If you require tracking, we strongly suggest that during the checkout process you choose either Australia Post Parcel Post or the Express/Courier option. Tracking information will then be added to eBay as well as an being included in an email we send when the item is dispatched.

Free Delivery – TRACKING– orders over 500g or $40

Larger deliveries (normally over 500g or $40) will either be sent with Australia Post or with one of our nominated Couriers. These orders will normally have tracking and this information will be added to eBay when dispatched. A signature is normally required on delivery and if no one is home a calling card will be left for either collection or redelivery (depending on the carrier).

If this is not suitable we strongly recommend that you change your delivery address on eBay to a workplace or somewhere where there is someone home during the day or add a message during checkout that your give us authority for the driver to leave the goods in a “safe place”

Estimated Standard Delivery Times (please use only as a guide):

  • Brisbane METRO: 1-2 business days
  • Sunshine / Gold Coast: 1-2 business days
  • Sydney METRO: 2-4 business days
  • Canberra METRO: 3-4 business days
  • Melbourne METRO: 3-4 business days
  • Adelaide METRO: 3-5 business days
  • Perth METRO: 4-7 business days
  • Hobart /Darwin METRO: 3-6 business days
  • Regional QLD/NSW/ACT/VIC: 2-6 business days
  • Regional SA/WA/TAS: 4-7+ business days.
  • Regional NT and Northern WA: 6-14 business days.
  • External Territories and Island locations may not be serviced by standard delivery or a regular service. Please contact us direct to confirm delivery.

(Only count Monday - Friday and the first day starts the day after we dispatch your item)

Australia Post Parcel Post Option

We offer this option on all orders we dispatch, should you need to make sure your order has tracking and requires a signature on delivery, then this option is recommended. Estimated delivery times will be the same as standard delivery times above.

Express / Courier Option

We offer this option on all orders we dispatch, this is the best option to receive your order quicker than a standard delivery time frame. Estimated delivery times range from 1-3 business days (Monday to Friday, excluding public holidays), note that some remote areas may take longerthan this as heavier bulky items are sent by road, while smaller items (satchels) can be air freighted to the closest Capital City, then delivered by the standard road delivery system. Smaller orders (under 5kg) will usually be sent by Australia Post Express Post or by Courier. Larger bulkier orders will be sent with a Courier company of our choice that we believe is best suited to your location.

Brisbane Customers / Pickup Option

Local pickup is from our warehouse in Murarrie. When placing your order there is a Local Pickup option in the checkout, but we also ask that you send us a message through eBay confirming the local pick up of your order. We do ask that you give our team at least 2 hours to pack your order for it to be ready for collection, we will contact you if there will be any delays fulfilling the order.

External Territories & Islands

Some External Territories and Island locations may not be serviced by standard delivery and an addition shipping charge may be incurred. If this is the case, we will contact you and advise you of any addition charge there may be.

Direct Ship (Dropship)

From time to time we may ship our larger orders directly from our suppliers, this helps keep our prices down. Sometimes with these shipments you may receive twoor moredeliveries, one from our warehouse and from our supplier, if this is the case we will contact you advising you of the multiple deliveries. We have found they can arrive at different times / days. If you have any concerns message us through eBay.

Dispatching Orders

We aim to pack and dispatch orders within one business day from when payment is finalised (we can usually pack most orders same day if payment is made before 2.00pm Queensland time and the complete order is in stock), however we cannot always guarantee this and if there is an unavoidable delay we will notify you. Please note that orders placed over the weekend or on public holidays will be packed and dispatched on the next business day, all orders are collected by our transport companies during normal business hours from Monday to Friday.Deliveries are not available on weekends, public holidays or after business hours.

Where is my item?

If your order has tracking, this information will be available in your eBay account under Purchase History next to your order, you will also receive an email from us when the order is dispatched advising of the tracking information. Click on the tracking link to see the updated status of your order. Please make sure that your email address is correct in eBay to receive these emails.

If your order has not been delivered within the estimated delivery windows above (only count Monday - Friday and the first day starts the day after we dispatch your item), please contact via eBay message so that we can investigate this further for you.

Prior to messaging us – have you checked with your neighbour and the courier your goods were sent with?

If that wasn’t successful please contact us through eBay messaging, we will need you to provide the delivery address the goods were going to.

We reply to all messages within 24 hours.