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| Q:Item dead of arrival what should I do? |
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| A:Please contact our customer service for the first time, satisfied solution will be always waiting for you. |
| Q:You combined shipping my orders. Why did you charge my postage? |
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| A:Postage discount depends on your country and order details.
1) Auction items which charge postage, remains charge postage.
2) Buy It Now items which charge postage, we can offer a combined shipping discount.
If the answer can’t help, click “No, I want to contact the seller” & text your problem. We’ll reply you within 24 working hours. |
| Q:Can I pay with bank transfer? |
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| A:Bank transfer is not allowed in eBay. We accept PayPal, or Visa / Master/ Amex online credit card through PayPal, which is faster and more save |
| Q:When will you ship out the item? |
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| A:Your package will be sent out within 48 hours after we got your payment. |
| Q:Who is in charge of the return shipping cost? |
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| A:Customer is responsible for shipping charges on any returned items |
| Q:What's the Return Policy? |
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| A:Please contact us before returning the item. Please include item number and your user ID in the parcel for faster process your case. Item should be return in its original condition within 14 days. We can offer refund or replacement. Shipping fee and insurance is not refundable. |
| Q:What if my item is out of warranty? |
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| A:You can offer extra payment for the new replacement |
| Q:Can you ship the item to the third country? |
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| A:We don’t accept dispatch request to the third countries for the sake of safety |
| Q:I’m interested in purchase lots from you， can you offer an special price? |
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| A:Yes, please contact us by email if you want to purchase lots, we can offer special price if you meet the minimum purchase amount. |
| Q:I haven’t received my item yet, I want to know if you have tracking information. |
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| A:Buyers who purchased e-Packet/ Registered Mail service would have a tracking number on eBay order, which can trace the order via http://www.17track.net/index_en.shtml or their local post office.
If this answer can’t help, please click “No, I want to contact the seller” & text your problem. We’ll reply you within 24 working hours. |
| Q:I haven’t received my item yet, when did it ship out? |
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| A:We ship out orders within 24 working hours once payment successfully full paid. Buyers can find out the reference delivery time chart which is listed in our listings.
If actual shipping time exceed the reasonable time, please choose “No, I want to contact the seller” & text your problem. We’ll reply you within 24 working hours. |
| Q:I haven’t received my item yet, I order more than one item. But I don’t receive all. |
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| A:Please choose “No, I want to contact the seller”, tell us more details such as: your payment date, the missing item number & quantity. Also, we need to know the package situation when you receive it. We’ll check the shipping receipt to find out whether we made a mistake and give you a reasonable solution. Please don’t worry. |
| Q:I haven’t received my item yet, I found my account address isn’t my new address. |
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| A:Please click “No, I want to contact the seller” & contact us immediately. There is a chance that we can update your order if you paid within 12 working hours.
Mostly, your order is possibly on its way. But we’ll try to help.
Tips: please remember to confirm your address before next purchase. |
| Q:Item I received is not as described, item I ordered does not exactly match the listing photo. |
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| A:Please choose “No, I want to contact the seller”, text your problem & attach photos via eBay message. The attaching photos should tell the problem details. We’ll reply you within 24 working hours. |
| Q:Item I received is not as described, item I received is not the one I ordered. |
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| A:Please choose “No, I want to contact the seller”, text your problem & attach photos via eBay message. The attaching photos should tell the problem details. We’ll reply you within 24 working hours. |
| Q:Item I received is not as described, item arrived under damaged situation. |
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| A:Please choose “No, I want to contact the seller”, text your problem & attach photos via eBay. These photos should tell the problem details. Also, we need to know the package situation when you receive it. We’ll reply you within 24 working hours. |
| Q:Item I received is not as described, item is not what I expect. I want to cancel this order. |
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| A:Before you cancel this order, we have to remind you that return postage is charged by buyers. We can arrange resend or refund once we received the return item. Please choose “No, I want to contact the seller”, let us know your concern. We’ll reply you within 24 working hours and help to solve your problem. |
| Q:Item I received is not as described, your description is misleading buyers. |
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| A:We always need your help to improve listings quality. Please click “No, I want to contact the seller”, tell us item number, the specific part & your opinion. We’ll reply you within 24 working hours. Once we have the correct information, we’ll update the relevant listings. |
| Q:I want to combined shipping, can I have a shipping discount? |
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| A:Shipping discount depends on your country and listings’ shipping option. If you’ve placed order, please choose “No, I want to contact the seller” & ask for combine shipping invoice BEFORE payment. We’ll follow listings’ shipping option to send you a discount. |
| Q:Can you offer combine shipping cost? |
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| A:We do not offer combine shipping cost, every customers need to pay each shipping cost for per item. |
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