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| Q:Item dead of arrival what should I do? |
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| A:Please contact our customer service for the first time, satisfied solution will be always waiting for you. |
| Q:Can you offer combine shipping cost? |
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| A:We do not offer combine shipping cost, every customers need to pay each shipping cost for per item. |
| Q:Can I pay with bank transfer? |
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| A:Bank transfer is not allowed in eBay. We accept PayPal, or Visa / Master/ Amex online credit card through PayPal, which is faster and more save |
| Q:When will you ship out the item? |
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| A:Your package will be sent out within 48 hours after we got your payment. |
| Q:I’m interested in purchase lots from you， can you offer an special price? |
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| A:Yes, please contact us by email if you want to purchase lots, we can offer special price if you meet the minimum purchase amount. |
| Q:What's the Return Policy? |
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| A:Please contact us before returning the item. Please include item number and your user ID in the parcel for faster process your case. Item should be return in its original condition within 14 days. We can offer refund or replacement. Shipping fee and insurance is not refundable. |
| Q:What if my item is out of warranty? |
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| A:You can offer extra payment for the new replacement |
| Q:Can you ship the item to the third country? |
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| A:We don’t accept dispatch request to the third countries for the sake of safety |
| Q:Who is in charge of the return shipping cost? |
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| A:Customer is responsible for shipping charges on any returned items |
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