Q: What is your RETURN policy?
A: Please refer to our Warranty and Return policy for the details..
Q: WHEN can I expect my order to arrive?
A: All orders will be dispatch within 24-48 hours after receiving payment. The actual delivery time of International orders depends on the local post service. The reference shipping time you can get it on our shipping terms.
Q: How much is the Shipping and Handling Charge?
A: Varies for each auction. Please be noted that we offer postage discount to most additional items.
Q: Do you ship INTERNATIONALLY?
A: Yes, we ship to most countries. We reserve the right not to ship to certain countries if we expect to have customs problems or some other reasons that lead to long shipping time.
Q: Can I ship to an ALTERNATE ADDRESS?
A: Your address must be verified by PayPal. We will be happy to ship the item to a different address if PayPal has verified it. We don't accept ship the item to the third country. Please do leave note to us when paying via PayPal if you need to ship to an Alternate address (not eBay message)
Q: What PAYMENT METHODS do you accept?
A: We only accept PayPal payments.
Q: I paid for more than one orders in the same day. Will they be SHIP TOGETHER?
A: Please wait until all of the auctions have ended and complete the checkout from the most recent email that you received from us. Once you have completed the checkout, you will not be able to combine any additional auctions. And if we can't get your reminder in time, the items will be processed separately once checkout is completed with payment.
Q: Where can I get my TRACKING Number?
A: We will send the tracking number to you and tell you how/where to track if special request & extra payment US$2.00 are received before shipped out.
Q : I need the product fast and I check the delivery time from the "shipping and payments" button in your ads , it seems that the product can get to my hand in my expected time in my mind, can it guarantee?
A: The delivery time shows on ebay just the Estimated time, it can't guarantee arrived in time, if you need the product
urgent or expect it can get to your hands fast in your expected mind, before you pay for the items ,please contact us via ebay message to offer you the shipping postage for the express shipping.
Q: Will I have to pay DUTIES/IMPORT TAXES on ordered items?
A: Any custom fees due for payment upon order delivery will be the sole responsibility of the customer. We cannot say with certainty how much duties will you be paying upon order receipt. Please consult your local Customs Office for duties, regulations and restrictions for details on this issue.