Bread Crumb Link

Store search

Store categories

Store home

Store pages

  • Delivery

Benefits of shopping with Fresh:

  • FREE Worldwide Shipping on all orders!
  • Same Day parcel dispatch, get it fast!
  • 100% Customer Satisfaction & Guarantee
  • Track & Trace Orders online
  • Local Customer Service support & help



100% Satisfaction Money Back Gurantee

Free Shipping

 

 

Delivery

FREE SHIPPING ANYWHERE IN THE WORLD.

All purchases will be dispatched by air freight to the country of destination within 24-48 hours of receiving payment. From there, they will be carried on by registered post to your home or work address. Please note that we source our products from many distributors around the world with our major distribution centre being located in Hong Kong. This is the most central location allowing us to deliver goods to our customers around the world.

               

Approximate Delivery Times

               

Australia:

3 - 10 working days

               
 
               

Other Countries:

7 - 21 working days (Depends on the customs policies in the host country)

               
 
               

PLEASE NOTE: WE DO NOT SHIP ANY CHANEL ITEMS TO USA AND THE UK AND OBAJI ITEMS TO NORWAY AND THE UK DUE TO CUSTOMS RESTRICTIONS.YOUR PAYMENT WILL ONLY RESULT TO A REFUND SO PLEASE DO NOT PURCHASE.

Please note that we are not able to ship products to countries within the European Economic Area. (We don't ship to France, Italy, Turkey, )
We also cannot ship to Christmas Island

We rely on international cargo carriers, customs departments and local postal services in the destination country for the timely delivery of orders. Unfortunately any unexpected delays caused by any of these parties are beyond our control. The given time frame for delivery EXCLUDES postal and customs delay, i.e. WE ARE NOT RESPONSIBLE FOR CUSTOMS DELAY.                

In the event that your order has not been received after 14 full working days please contact us and we will investigate the matter to determine the location of your parcel.

Change of Address

When you pay for your order delivery instructions are immediately sent to our international warehouse for processing. Once this occurs we will not be able to change the delivery address for your order. Please ensure that your eBay and Paypal address is correct before you complete the eBay checkout process and pay for your order. We are not responsible for delivery of orders shipped to an incorrect or invalid address provided to us by eBay through the checkout process.

Return to Sender Parcels

If your parcel is returned to us due to incorrect address details or any other reason (such as failure to collect the parcel from your local post office) we will contact you to organize redelivery of your order once your parcel has been returned to our warehouse. Please note you will be responsible for any additional shipping charges incurred.

Return to sender parcels can take up to 2 months to be returned to our warehouse depending on the postal service in the destination country so please ensure that your address details are correct before paying for your order.

Taxes and Duties

Any import taxes or duties are the responsibility of the purchaser, however, the majority of countries, particularly U.S.A., Australia, Japan and Korea generally do not charge customs duty on small packages dispatched by air post. Please check with the appropriate local authority to determine if any taxes or duties apply before placing your order.

Tracking your order

All orders into Australia are delivered via Australia post. For tracking, please visit:

http://auspost.com.au/track/

International parcels can be tracked via your local postal service, once the item arrives in your country. For international postage, please allow 14 days before contacting us for tracking issues, as sometimes there can be international postage delay that is out of our control.