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  • Help and F.A.Q.s

Benefits of shopping with Fresh:

  • FREE Worldwide Shipping on all orders!
  • Same Day parcel dispatch, get it fast!
  • 100% Customer Satisfaction & Guarantee
  • Track & Trace Orders online
  • Local Customer Service support & help



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Are all of your items 100% Gernuine?

Yes, all the products shown are 100% original brand names. Fresh Fragrances & Cosmetics only sells 100% genuine products of the highest quality and standard.


What payment methods do you accept?

We can only accept Paypal payment on our eBay store. You could easily set up a Paypal account with a prepaid credit card form 7-11.And most importantly, you won't be eligible for Paypal buyer protection if you don't use Paypal.

PayPal Buyer Protection helps you if you don't receive your item or the item is significantly different from its description in the seller's listing. Eligible transactions may be protected up to the full purchase price and original postage charges to a maximum of AU$20,000.


Can I have a discount if I buy more than one?

Although we would like to, we are unable to offer bulk discounts.

This is partly a technical issue with eBay, but also a store policy as we price our range of 25,000+ items to include free worldwide shipping, excellent packaging, and great customers service.


How long does it take to receive my order?

All purchases will be dispatched by air freight to the country of destination within 24-48 hours of receiving payment.

Delivery Times: 6-10 working days for major cities, 10-14 working days for regional areas.


Can I ship to a different address?

Please be aware that we are not able to change your address once you have paid. When filling out your details, please ensure that the address you have provided is correct as we are not able to make any changes.


Will I be charged taxes and duties?

Whilst many countries, particularly Australia, New Zealand, USA, do not charge customs and duty on small packages, many other countries do. Please note that your country may charge you taxes and duties on your parcel. We recommend checking with your local agencies for further information on taxed and duties payable.