Welcome to the house of Geoffrey, the place where societies and cultures are being served for four generations. Established in 1912 and now Geoffrey enjoys worldwide reputation of a quality brand.
Thank you very much for your trust, purchase and the payment. Also, for successful completion of our transaction we request you to please go through this email.
Your packet will be despatched the same day when you pay and it will reach you in 10-14 working days. It is the standard air mail service of Pakistan post and they don’t offer tracking on this service. They normally deliver in 10-14 working days to UK, USA, Canada & Australia. Please add a week’s time for delivery to Europe, South America, Far East and Asia. In case of DHL delivery it will take 4 working days to deliver. Any delay in despatch will be informed accordingly. Please do let us know as soon as you receive the packet and leave your eBay feedback as well. The time factor is always there as in international trade there are number of points where the packet has to stop and move. Like post offices, customs and post mans on both ends. What ever is the case, just think that we are on your side.
Your packet if not delivered to you in 3 weeks time, then please report it to us, we will follow it up from the post office over here and will give you the report the same day. In case, still you don’t get the delivery in max 4 weeks time then we will send you the replacement after address re-confirmation from you.
Your packet can be opened up in the customs for examination. When the parcel is opened then anything can happen with the product. The chances of goods being damaged, misplaced or theft are quite high over there. We are really helpless over there as they don't do this in front of us. In damaged products case, we will request a picture from you and will send you the replacement the same day.
IMPORTANT, please intimate us if you see any discrepancy in the product or the service before leaving the feedback otherwise we don’t have any chance for the rectification. It’s very important because feedback is not going to solve your problem. It is Geoffrey who can solve your problem. Report to us and what ever the problem is, the solution will be in your best interest.
We are stressing on all the moves before leaving the feedback because bad feedbacks damage the business activities. In return the seller also posts the same feedback and problem remains unsolved. We focus on problem, if any.
Geoffrey work for your satisfaction. If you are not satisfied then how can we be satisfied with our operations? Just feel free to contact us for any serious matter and remember we are the one who can solve your problem.
All items are manufactured at Geoffrey and we are based in Sialkot, Pakistan so at times the shipping seems to be more when compared with your domestic sellers. The reason is ever raising fuel prices and other associated costs of shipping companies which have increased the international shipping costs.
Wish you best of luck and more success in your life. It really makes us feel proud that you are with us.
Good bye from The House of Geoffrey.
M. Hassan GeoffreyM.H.Geoffrey & Co