PAYMENT
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The Buy It Now payment terms are final, please ask all questions whilst the listing is open and active.
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Please understand, we ship only once the funds have cleared.
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We accept PayPal as our preferred payment method
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What Payment Methods Are Available?
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PayPal
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Direct Bank Deposit
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Direct Merchant Services Available - Pay over the phone by Credit Card
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Cash when picking up
Should you wish to make alternative arrangements for payment, please contact us via eBay, we are more than happy to assist you.
*Once colours are chosen on the listing or received as a message from you and payment is sent, the order is considered final and can no longer be changed. Please consider this and choose carefully before submitting your payment.
AUCTIONS
For auctions, payment must be received within 5 days. We are willing to work with you.
Unpaid items may be recorded against the eBay user's account. eBay would like to avoid this, since if there are excessive unpaid items on an account, eBay may choose to limit or end your ability to buy. Of course, eBay wants buyers to purchase and have all the goods available they want from eBay, so we encourage you to only bid on items you intend to pay for.
SHIPPING
A. DOMESTIC SHIPPING
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We post within 24 hours during business days once payment has cleared. For purchases made on weekends, holidays and other non-business days, orders will ship on the next business day.
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Addresses entered into Paypal will be the shipping address that goods will be posted to. Please ensure that the address on both your eBay profile and Paypal address is correct and up to date so we can ensure we get your purchase to you as quick as possible. Return postage will be at buyer's expense if incorrect or incomplete address is provided.
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We offer 3 Methods of Shipping
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No. |
DELIVERY OPTIONS |
DELIVERY TIME GUIDE |
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1 |
FREE Regular Postage within Australia
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+1-6 Business Days from shipping |
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2. |
FREE Local Pick up |
Contact us to organise |
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3. |
ExpressPostage |
+1 Business Day** from shipping
** Note - Providing the destination Postcode is within the Express Post Delivery Network, which covers 80% of Australian Businesses, Private addresses and Post Office Boxes.
To check your destination postcode, please visit the link below:
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Tracking information is sent via email. Items such as nail stickers and individual colour bottles do not have tracking information.
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If you paid for Express but your post code is outside Australia Post's Express Network, we will contact you to arrange for a standard delivery and to refund the Express postage amount you paid.
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Our warehouse is located in Camberwell, Victoria. The estimated time until delivery based on your location:
+2-4 Business days from posting VIC *
+3-5 Business days from posting SA, NSW,TAS *
+4-6 Business days from posting QLD *
+6-13 Business days from posting WA, NT *
B. INTERNATIONAL SHIPPING
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International Shipping is available on ALL Products to Australia & New Zealand.
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Please ensure that the address on your eBay profile is correct and up to date so we can ensure we get your purchase to you as quick as possible. Return postage will be at buyer's expense if incorrect address is provided.
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International Shipping to ALL OTHER Countries is Available for ALL Non Electrical Offers only. We apologise for any inconvenience, the reason for this is that the power source is different in each country, which means it would not work outside of Australia and New Zealand.
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We offer Registered International Post (includes postage and insurance) for international delivery. The estimated delivery time is +11-16 business days.
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We do not cover the Customs or Import Taxes you might incur when your item is delivered. Please be aware that the customer is responsible for all Customs and Import Tax charges. Customs and Import Taxes may very from country to country.
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For all international buyers, the shipping cost will be determined based on your:
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Postal ZIP code
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State
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Country
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Postal Service Chosen
TERMS AND CONDITIONS
In the unlikely event your experience, the product or service is not as described, please contact us now, because anything else is not what we stand for.
We guarantee to resolve any issues that may arise and deliver our promise of Satisfaction Guaranteed.
We are always available to respond to any questions or concerns.
We pride ourselves on bending over backwards to keep you happy. In the unlikely event you have any concerns or problems, we'll work with you to get a satisfactory solution from the manufacturer within 24-48 hours.
We Guarantee to work with you to give you the best possible outcome.
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Feedback Policy ![]()
AAA+ Positive Buyer Feedback will be left once payment and positive feedback is received.
We pride ourselves on keeping you happy, in the unlikely event you are not happy with your purchase. PLEASE Contact Us FIRST before leaving negative feedback. We are willing to work with you.
Warranty, Exchange, Refund Policy
Please note all sales are final, so please consider before purchasing.
In the unlikely event you purchased in error, or a product you received it Not to standard or in working order please Contact Us, let us know what has happened. We will respond within 24-48 hours with a response and action to be taken.
Please note under the Australian Laws, Beauty and Cosmetic items cannot be returned or refunded due to health and hygiene regulations. We will process refunds for kits, less opened and used nail polish, postage, and packaging costs. Please consider this before purchasing. Thank You for your understanding.
This is a
Back To Base Warranty
What this means is that if you need to send you item back to us for repair or replacement that you need to cover the postage cost to send it back to us and for us to send it back to you.
You will need to cover these costs.
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