Refund Policy
As per the The Trade Practices Act listed by the ACCC,
unfortunately we DO NOT offer refunds under these circumstances:
- If you simply change your mind or
- Make a wrong decision.
You can choose between a refund, exchange or store credit
where:
- Products are faulty;
- Have been wrongly described;
- Are different from a sample shown to you OR
- Do not do what they’re supposed to
For items purchased on Auction, as listed in The Trade
Practices Act by the ACCC, the goods are NOT covered by statutory
rights.
That being said, Viparo always strives 100% customer satisfaction,
therefore please contact us directly and we will endeavour to
resolve any issues or concerns you may have.
For further information, please refer to the ACCC website
here.
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Exchange Policy
We are fairly thorough with our product
descriptions to ensure that all our customers
are well informed of the specifications, details and inclusions
prior to their purchase. We strongly recommend for our customers
to research and ask our friendly customer service staff should
you require any advice as to what product you require and the
purpose you require it for.
That being said, we happily exchange for different
products as long as the product is in it's original un-used, brand
new condition. Buyers will be liable for all return postage costs.
For Australian customers, return postage via Australia Post is the
most cost-effective and efficient solution for any exchanges.
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