Shopping with us
Innovations offers $9.90 flat rate delivery and insurance for all orders within Australia.
All prices include GST. The items bought are delivered to your door by Australia Post or courier. Delivery to your door is subject to Australia Post network.
We strive to deliver every order as soon as possible. On average we will dispatch in stock orders within 48 hours of the order being placed. We dispatch weekdays and delivery times will vary depending on your distance from our dispatch point in Sydney.
For couriered items, dispatch and delivery times may vary, please contact us for further information. Please allow four to six weeks for dispatch from order date of hampers. Products are dispatched from Innovations, 431 Warringah Road, Frenchs Forest, NSW, Australia.
We deliver throughout mainland Australia and Tasmania. But please note, we cannot deliver to the following postcodes - 2899 and 6798.Occasionally, prototype samples are photographed. Production models may vary slightly. You always receive the latest model. All products are supplied for domestic use only and not for any commercial use.
30 Day Home Trial - Or Your Money Back
Unless you’re completely happy with your purchases, we can't be either. That's why we offer all our customers the Innovations Customer Guarantee.
This guarantee means you can see, touch, and test each and every product for a full 30 days risk free. If you change your mind about your new purchase, you can return the items to us in their original condition for a full refund (excl. delivery), no questions asked. Who else offers such a solid guarantee?
We’re proud of our quality and are sure you’ll be happy when you purchase from us. However, for extra peace of mind, all Innovations products (excluding personalised items) come with a generous 12 month quality assurance guarantee. Now that’s service!
Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase price.
Our Price Challenge
If you purchase any product from Innovations and then find the identical item advertised elsewhere at a lower price, we will at our option refund you the difference or take the goods back and refund you in full. Offer valid for 14 days from date of purchase.
Supplier's Warranty: All products are warranted to be free of defects in workmanship and materials for a full one year from date of purchase except personalised items which have a 30 day Supplier's Warranty. These warranties are in addition to those implied by law.
Please click the link in the footer of this page for a complete sizing guide.