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Delivery

Q. What delivery options does JB Hi-Fi's eBay store offer?
A. Currently all items are delivered by Toll Couriers.

Q. How much will I pay for delivery?
A. Delivery fees vary according to size/weight of purchase. Fees are specified in each auction and are charged at a flat rate per unit across the country.

Q. Can I get a delivery discount for multiple items?
A. Most goods are shipped individually and charged a flat shipping rate per unit. We can't offer combined shipping discounts at the present time.

Q. How soon will I receive my delivery?
A. In most cases, goods will ship from our Melbourne warehouse within 1-2 business days of sale. Please allow for standard Toll delivery times to your area.

Q. Do you provide courier tracking numbers?
A. Due to the fast turnaround of orders, we cannot supply Toll tracking numbers at the present time.

Q. What happens if I'm not present for my delivery?
A. Toll will leave a calling card and you can contact them to discuss re-delivery or alternative arrangements. In some cases Toll can re-direct or deliver to local newsagencies for collection.

Q. Can you deliver to PO boxes?
A. Our couriers are unable to deliver to PO Boxes; please always provide a street address.

Q. Can I change my delivery address?
A. Due to the fast turnaround, we cannot accept changes to orders once placed. Please contact our customer support team for further assistance.

Q. Do you ship overseas?
A. Currently we only ship eBay goods to Australian addresses.

Q. Who do I contact if I have a problem with my delivery?
A. JB Hi-Fi has a customer service team dedicated to online and eBay customers. Please contact us via the eBay "Contact Seller" link in our auctions or eBay emails. Unfortunately our in-store staff are unable to assist with eBay sales.